Customer Service Manager

Ronnie Smith

Maintenance Technician III - Aramark

Bayonne, NJ

************@***.*** - 201-***-****

WORK EXPERIENCE

Maintenance Technician III

Aramark - April 2013 to Present

Repair and replace plumbing fixtures

• Inspect building facilities to ensure they are in compliance with New Jersey state code and regulations

• Repair and maintain electrical lighting systems and fixtures in campus buildings

• Respond to public and agency inquiries and provide information within the area of assignment

• Ensure adherence to safe work practices and procedures

• Assisting events management with room set up • Assist in all phases of carpentry including installing

sheetrock, repairing drywall, cabinet installation, and remodeling.

Residential Lawn Specialist - SEASONAL

Trugreen - April 2010 to November 2010

Cultivated lawns using power aerator, thatcher, and chemical according to specifications

• Distributed granulated fertilizers, pesticides, and fungicides on lawn using spreader

• Recorded services rendered, materials used, and charges assessed on specified company forms

• Transported thatcher, aerator, tools, and materials to and from job site using truck with hydraulic lift-gate

• Assisted in sales with current customers

Courier - SEASONAL

FedEx Corporation - October 2009 to October 2010

Provided courteous and efficient delivery, sorting, and picking up of packages

• Ensured shipment of packages by completing all necessary paperwork correctly

• Ensured all packages were in compliance for FedEx Express features of service

Senior Facilities Associate

Kean University - August 2002 to February 2008

Responsible for all maintenance and facilities of an approximately 150,000 sq. ft. unit

• Performed ongoing facilities maintenance inspections

• Conducted inspection of site to ensure compliance with safety regulations

• Developed and maintained positive working relationships with staff and external service vendors

• Performed other maintenance duties including assistance with plumbing, painting, tiling, and any other repairs

required by the university

• Prepared reports for the Facilities Manager to ensure quality assurance

• Participated in Emergency Response Team

Facilities Assistant

Kean University - April 2000 to August 2002

PROMOTED

• Responsible for servicing and maintaining all equipment for the Office of Facilities and Planning

• Supported maintenance mechanics and facilities staff

• Performed all other duties assigned such as conducting furniture moves, simple mechanical projects, light

construction, or exterior clean-up

Building Manager

Smith Laundromat - December 1998 to April 2000

Responsible for delivering excellent customer service

• Created and managed a database of customer refunds

• Performed routine supply inventory and purchased items when needed

• Coordinated repairs and maintenance for machinery

• Documented nature of any mechanical problems and made recommendations to obtain customer satisfaction

• Under minimal supervision, performed inspection of purchased parts, sub-assembled manufactured parts,

as well as stocked materials

Activity Coordinator

Kean University - November 1995 to December 1998

Responsible for event set up

• Ensured proper lighting, availability of fire extinguishers, and other life safety equipment was provided for

occupants

• Managed availability of rooms and communicated the availability to faculty and student organizations

• Handled customer inquiries

EDUCATION

Business Management

Kean University

July 1995 to December 1998

ADDITIONAL INFORMATION

Qualifications

• Demonstrates an energetic and positive attitude.

• Communicates effectively with internal and external customers, peers, and management.

• A team player who possesses the ability to work in a learning environment.

• Able to conduct research utilizing the Internet and communicate via e-mail.

• Familiar with Federal, State, and Local laws and regulations to ensure safety.

• Hold a clean New Jersey driver's license.

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