Project Management

Tom Stoppelmoor

**** *********** **. – W. Des Moines, IA 50265

515-***-**** *******@*****.***

SUMMARY:

A results-oriented Business Systems Analyst with 15 years proven experience in a challenging environment. Key strengths in business system analysis, process improvement, functional enhancements, gap analysis, project coordination, and programming. A tactful and diplomatic team player who builds consensus between difficult people, has a strong belief in personal accountability, and delivers practical solutions.

Product Management & Business Analysis Competencies

* Product Management - identified specific assumptions, dependencies, risks, and issues for product features and functions. Managed issue resolution by identifying underlying causes thru solution identification, requirements, testing, and development. Created system context and mind map diagrams.

* Facilitator - facilitated joint application and design (JAD) sessions effectively; expressed ideas/concepts in clear, organized and interesting format; confirmed participant understanding; provided structure to stay on task.

* Business Systems Analyst - as-is, to-be process flow charts, and documented functional requirements from the results of JAD sessions; conducted gap analysis and made recommendations to close gaps; provided technical high-level overview of systems; maintained system integrity.

* Testing Coordinator - liaison with business units; ensured business requirements were defined and met.

Project Management Competencies

* Project Leader - identified and defined problems; created and executed project plans; utilized the skill sets of the team members; resolved conflicts; ensured project was documented.

* Project Evaluation - Recommended priority changes and/or abandonment.

TECHNICAL SKILLS:

Microsoft Office products, Visio, Windows, Lotus Notes, ReqPro, ClearCase, ClearQuest, AWD, COBOL370, JCL, TSO, MVS, CICS, SDF.

EDUCATION:

Loras College - Bachelor of Arts Degree in Management, Marketing, and Management Information Systems

EXPERIENCE:

11/11 – Current Xpanxion, LLC / Rural Soluxions, LLC –Ames, IA

QA Manager 08/11 – Current

* Provide career development guidance for 7 direct reports. By utilizing a career tracking tool I am able to; understand career goals, assess current skill sets and capabilities, suggest areas for development, and work with account management to match client work with career goals.

QA Lead 7/13 – Current

(TitleMax)

Performing overall QA lead responsibilities for the testing of a vehicle loan system. Includes test planning to guarantee test coverage of the release / product scope, resource allocations, progress tracking, and testing.

Senior Business Analyst 11/11 – 7/13

(Crawford & Company, Inc.)

* Worked on multiple projects – Performed overall product management functions to develop new or enhance complex systems. Gathering functional requirements by collaborating with business partners and programmers. Documented these requirements at the highest level function and then breaking them down to the business rule level. Also documented these requirements in a process flow format as well as in a use case format. These requirements provided a comprehensive and accurate foundation for successful systems changes, testing, and implementation. In addition to gathering and documenting product specific functional requirements for various projects, I created an overall claims adjudication process flow. This process flow helps keep in perspective the various processes that are involved with the claims handling system.

10/10 – 2/11 Advantage Contract Position - Wells Fargo, Des Moines, IA

Business Systems Consultant

* Documented the New Correspondent imaging and workflow system processes using value chain and flow chart models by combining information gathered through job shadowing, requirements sessions, user workflow meetings, interpreting technical workflow documents and reading JAVA/XML code.

* Analyzed newly created workflow documentation to identify where within the system monitoring and remediation reports were needed. These reports capture information about electronic uploads that fail to complete the process.

8/10 – 9/10 Advantage Contract Position - Wells Fargo, Des Moines, IA

Business Systems Consultant

* Documented the Provenir system processes using value chain and flow chart models by combining information gathered through job shadowing, requirements sessions, user workflow meetings, interpreting technical workflow documents and reading JAVA/XML code.

* Created a glossary to document terms and acronyms used within the credit application environment.

9/00 – 5/09 Nationwide / Allied Insurance, Des Moines, IA

Senior Systems Analyst - Current Production Environment (CPE) 2008 – 2009

Production Support Business Analyst for commercial policy systems with focus on creating functional systems requirements for projects under 300 hours; managed up to 5 CPE projects at a time.

* Gathered functional requirements by collaborating with business line managers and programmers. Documented these requirements at the highest level function and then breaking them down to the business rule level. Also documented these requirements in a process flow format as well as in a use case format. These requirements provided a comprehensive and accurate foundation for successful systems changes, testing, and implementation that fulfilled business needs with minimal defects and downtime.

* Improved requirements gathering process by mentoring and training new team members for a common understanding of the commercial systems and the requirements management process, ensuring that the end result met the business’ needs.

* Peer reviewed functional requirements documentation to determine requirement completeness and usability; made suggestions or requested documentation clarification that resulted in increased productivity and minimal rework.

* Managed project timelines according to ever-changing priorities and funding, to maximize all available resources to the benefit of the company.

* Analyzed functional requirements to develop test scripts and create test cases to validate the programming changes to the requirements. Executed the test scripts / cases and analyzed the actual results to the expected results.

Senior Analyst, Commercial Catalyst 2004 – 2008 Catalyst was a large corporate commercial systems merger initiative that converted Nationwide’s commercial insurance policies to the Allied commercial systems. Catalyst drove state expansion efforts on the Allied system.

* Acted as a liaison to create a Communication Governance Model to coordinate the expected relationships between Catalyst Project Management Office, Catalyst Requirements, Subject Matter Experts, IT Development Teams and Business Units, resulting in a common but diverse system to provide solid support for business functions.

* Developed comprehensive functional requirements for the downstream interfaces to the commercial policy systems, that included business and technical system functionality changes, change requirements, reporting systems, testing requirements, training requirements, and all impacted areas.

* Created a Requirements / Process Flow Model to facilitate requirements gathering and documentation for commercial statistical reporting, that resulted in better planning and efficient use of resources between business partners and IT.

Senior Analyst, AWD (Automated Workflow Distributor) 2001 – 2004 Maintained process changes within AWD (an imaging, workflow, and document management system) as business partner (Marketing, Commercial, and Claims Departments) needs changed.

* Elicited, analyzed, documented and communicated requirements for the AWD implementation for the Allied marketing department. Created documents: cost benefit analysis, statement of work, work breakdown structure, as-is and to-be process flows, and all other AWD supporting information tables. Facilitated JAD sessions for the elicitation of the information for the as-is and to-be process flows.

Programmer Analyst, Allied claims system 2000 – 2001

* Developed system functionality using COBOL, CICS, and JCL.

5/99 – 8/00 GuideOne Insurance, Des Moines, IA

Programmer Analyst I

* Developed system functionality using COBOL, CICS, and JCL.

5/96 – 5/99 Cap Gemini Sogeti, Des Moines, IA

Programmer Analyst

* Developed system functionality using COBOL, CICS, and JCL.

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