Customer Service Manager
Resume:
Kenneth Ybarra
Montebello, CA *0640
***************@*****.***
OBJECTIVE:
To obtain a career that will utilize my knowledge, skills and
organizational abilities with a company in which I can grow
SKILLS & ABILITIES:
. Excellent Customer Service skills
. Self Motivated
. Systematic and highly detail oriented
. Proficient Leadership skills
. Handle all tasks in a timely manner
. Strong analytical and problem-solving skills
EXPERIENCE:
Esperanza Services Direct Support Counselor Alhambra, CA
2011-Present
Provided direct care, supervision, training and behavioral supports to
adolescents and adults with developmental disabilities who live in
specialized residential facilities. Implemented Individual Program Plans
and Individual Service Plans to assist individuals in achieving their
identified goals. Performed various administration work that included
recording notes on clients' progress and writing professional reports to
submit to regional centers.
Nellis Corp Shift Manager Chandler, AZ
2010-2012
Oversaw workers, delegated tasks, provide customer service, dealt with
customer complaints accordingly, ordered supplies, took reservations.
Southern California Mail Service Lead Manager Los Angeles,
CA 2003-2010
Handled customer service activities, light bookkeeping, and data entry of
all customer accounts.
Met scheduled deadlines set by supervisor. Maintained perfect driving
records of delivery schedules, customer issues and location notes to keep
management adequately informed. Trained new employees/drivers, logged
mileage for vehicles, maintained up to date vehicle service records.
Resolved time limitations and scheduling conflicts and provided superior
customer service
Contemporary Service Corp Customer Services/Event Control/Supervisor
Northridge, Ca. 1999-2002
Provided security for concerts, award shows and all major sporting events.
Developed and maintain effective relationships with service contractors and
other suppliers of event services. Supervised, directed and coordinated
activities of personnel.
Hollywood Bowl Hollywood, CA.
1997-1999
Customer Service Representative
Customer Service, took tickets and helped patrons to their seats and helped
with all questions and problems.
EDUCATION:
California State University of Los Angeles Los Angeles, CA
Dec 2002-2003
B.A., Bachelors of Business (Major) Marketing.
Graduated
AWARDS
Certificate of Completion for General Motors Promotion and Production, with
$1,000 budget
Both profession and personal references available upon request
Contact this candidate