Customer Service Sales

JOSEPH A. MONACHINO

****-*** **** *****, ***********, ON L5B 3Z4

Tel: 905-***-****; E-mail: ******.*********@*****.***

OBJECTIVE: To obtain a position as a Customer Service Representative.

HIGHLIGHTS OF QUALIFICATIONS

•

Graduated with Honors from Sales and Marketing Program

•

Familiar with Microsoft Office Suite (Word, Excel, Access, Power Point)

• An unwavering commitment to customer service, with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

• Strategic-relationship/partnership-building skills - listen attentively, solve problems

creatively, and use tact and diplomacy to find common ground and achieve win-win

outcomes.

• Efficient, highly organized, with the ability to meet deadlines

• Determined in learning new tasks and applying skills learned in previous job duties

• Willing to learn new skills while on the job or continuing education

• Detail oriented, reliable and punctual with friendly personality

PROFESSIONAL PROFILE

Customer Service:

• Assessed and matched products with needs of customers in retail environment

• Verified stock availability to customer as to replenishing date

• Directed customer to seat locations after tearing ticket stub at sports and

entertainment venue

• Evaluated and coordinated displays to better suit overall store environment

• Prepared daily sales reports

Administrative:

• Maintained inventory in order to replenish supplies

• Answered telephone and electronic enquiries and relayed them to appropriate co-

workers

• Photocopied documents for co-workers and supervisors

• Maintained manual and computerized information filing systems

• Directed visitors to employers or appropriate person

• Compiled data, statistics, and other information summarizing daily activities

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JOSEPH A. MONACHINO

1208-250 Webb Drive, Mississauga, ON L5B 3Z4

Tel: 905-***-****; E-mail: ******.*********@*****.***

ACCOMPLISHMENTS

• Consistently filled 30% of total team member production at Sigma-Aldrich

• Appointed Agency Employee Leader of morning shift at Formulated Coatings (2004)

• Top performer in dairy department at Highland Farms (2004)

RECENT EMPLOYMENT

Warehouse Assistant (Agency) 2013

Trump Canada Inc.

Order Selector (Agency) 2012

Sigma Aldrich Limited, Oakville, Ontario

Rolling Machine Operator/Baylor Operator (Agency) 2012

Crown Hill Packaging, Brampton, Ontario

Shipping Clerk (Agency) 2011-2012

D.B. Schenker, Mississauga, Ontario

Receiver, D.A./Staple Stock (Receiving Department) 2008-2011

Supply Chain Management, Mississauga, Ontario

Order Filler 2005-2008

Old Castle Glass (Fulton Windows), Mississauga, Ontario

EDUCATION AND TRAINING

Sales & Marketing Certificate (Honours) 2008

Sheridan College, Brampton, Ontario

Areas of Study

• • •

Marketing Sales Promotion & Customer Relations

Management Advertising Management

• •

Supply Chain Internet Marketing

Management

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