Customer Service Office

Brandi Moran

Office Administrator

Charlotte, NC

********@****.*** - 440-***-****

WORK EXPERIENCE

Office Administrator

Edgewater Capital Partners - Woodmere, OH - April 2013 to April 2013

Verify and maintain staff expense reports

-Schedule meetings and update calendars accordingly

-Coordinate travel arrangements and itineraries for all team members, portfolio

company board members and senior advisors

-Assist staff with daily tasks, including typing, filing, coordination and preparation of presentation materials,

and the distribution of various projects

-Research, price, and purchase office furniture and supplies

-Maintain electric and hard copy filing system

-Log and maintain all deals in CRM (Customer Relationship Management

System) for discussion during weekly meetings

Customer Care Representative

Edgepark Medical Supplies - Twinsburg, OH - June 2012 to March 2013

Delivered exceptional customer service through excellent listening skills and the ability to emphasize with the

customer's situation

-Answered questions and tended to any issues relative to the account

-Explained insurance benefits; placed, created, and tracked orders

-Resolved issues/delays in a timely fashion

-Maintained accurate account information by making updates and corrections as necessary

Private Nanny

Self-Employed - Solon, OH - December 2010 to June 2012

Observed and followed set guidelines

-Effectively handled interventions between children as disagreements arose

-Enhanced cognitive and gross motor skills through daily and extracurricular

activities

-Promoted physical and mental development through storytelling and games for children with special needs

Office Assistant

Ohio University - Athens, OH - January 2008 to November 2010

Performed multiple computer tasks in Microsoft Word, Microsoft Excel,

Microsoft Office, Oracle, and PowerPoint

-Maintained office environment through answering phones using a switchboard,

filing, proofreading and editing work, running errands, setting appointments for managers and graduate

assistants

-Assisted with office projects, including creating and editing PowerPoint

presentations

Cashier, Waitress

Steak N' Shake - Bainbridge, OH - February 2006 to September 2008

Managed all monetary transactions

-Balanced cash drawer at beginning and end of shift

-Provided customers with satisfying experience through excellent customer

service and ability to recall customer order history

Bridal Consultant Intern

Ohio University - Mayfield Heights, OH - May 2008 to July 2008

Enhanced customer experience by providing the best care to all customers, which required attention to detail

and retaining customer preferences

-Marketed merchandise to prospective customers

EDUCATION

Bachelor of Science in Organizational Communication

Ohio University - Athens, OH

September 2008 to June 2012

Architecture and Communication

University of Newcastle

February 2010 to July 2010

Solon High School - Solon, OH

September 2004 to May 2008

ADDITIONAL INFORMATION

Skills & Abilities

●Customer Service- Routinely handled as many as 100+ customer contacts per day

●Flexible- Willing to try new things and am always interested in improving efficiency on assigned tasks

●Hardworking- Finished the last year of education online through Ohio University while

working full-time, and maintaining a 3.40 GPA

●Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

Contact this candidate