Engineer Sales

JAMES RUST

**** ********** ***** ( Buford, GA ***18

***********@*******.***

770-***-****(h) 678-***-****(c)

Professional Summary

IT professional with a diverse background that includes Project Management,

Network Infrastructure Administration and Management, Server

Administration, Support Center/Help Desk Operations, Internet Connectivity,

WAN Implementation, Hardware/Software Deployment, Facility Build-Outs,

Applications Training, Network Security and the leadership skills to manage

a results-oriented IT department.

Competencies

. Certifications: CompTIA (CTT+, Project+, Security +, Network +, A+),

Microsoft MCDBA, MCSE/A: Security, MCP

. Operating Systems: Windows Server 2000-2003 R2, Windows XP

Professional, Windows 7, Windows 9x, DOS

. Software: Microsoft Office Suite 97-2010, Microsoft SQL Server 2000-

2008 R2, Microsoft Project, Microsoft Visio, DICOM, HL7, Visual Basic,

HTML, IIS 6.5-7.0

Relevant Experience

Technical Implementations Engineer, Cardlytics, Inc.

Atlanta, GA August 2013 - February 2014

. Participate in pre-sales events to discuss the technical requirements

for the solution.

. Participate in post-sales implementation project calls with client and

Professional Services team members.

. Develop company and client technical documentation.

. Configure solution including:

o Microsoft Windows Operating systems

o SQL Server database creation, customization, and optimization

o Web Application implementation/IIS configuration

o SSL Certificate Installation and configuration.

. Provide technical support for existing clients

. Participate in weekly team status update calls.

Technical Services Engineer, SAI Global

Atlanta, GA November 2012 - August 2013

. Participate in pre-sales events to discuss the technical requirements

for the solution.

. Participate in post-sales implementation project calls with client and

Professional Services team members.

. Configure solution including:

o Microsoft Windows Operating systems

o SQL Server database creation, customization, and optimization

o Web Application implementation/IIS configuration

o SSL Certificate Installation and configuration.

. Configuration of application to handle processing of customer EDI

files into the SQL Server Database

. Track project progress in the Professional Services project tracking

application

. Provide technical support for existing clients

. Participate in weekly team status update calls.

Technical Implementation Engineer III, McKesson Enterprise Medical Imaging

Group

Atlanta, GA November 2007 - November 2012

. Work closely with customers to benchmark, design, plan and implement

optimal CIS (Cardiology Information Systems) Solutions.

. Plan, coordinate and develop interfaces in the medical environment

using HL7 and XML standards.

. Resolve technical problems, analyze and evaluate issues that may occur

during implementation.

. Test, benchmark, and verify that the implemented system is error free

and functional prior to delivery to the customer.

. Install and configure IBM, HP, and Dell server hardware.

. Develop and manage project plans for more than 40 hardware and

software upgrades with teams of support, applications, and

implementations specialists.

. Trained to upgrade and certify Schiller Hemo Dynamic Cardiac Catheter

lab equipment.

Technical Support Engineer III, Philips Medical Systems

Atlanta, GA February 2005 - November 2007

. Maintained timely telephone support to customers and field service

personnel on HIT Radiology PACS systems

. Utilized the latest remote access technologies to provide remote

diagnostic support and resolve technical and end user problems

. Expedited processes for communicating urgent customer issues to

management

. Set standards to ensure a high level of customer satisfaction is

maintained for a call volume averaging 110 calls per month

. Consistent participation in accelerated training programs guarantees

up-to-date support of customers and field personnel

Desktop Support Specialist, Ettain Group/Merial LTD.

Duluth, GA July 2004- February 2005

. Contract employ hired to specifically image and configure over 100

IBM ThinkPad laptops; coordinate laptop evaluation and rollout

process; evaluate SQL Server records for corrupted user data

. Provide diagnostics and troubleshooting services through remote

connection to field users' computers

. Provided comprehensive training for users to maximize usage

Microsoft's Contact Management Solution

IT Training Specialist/Desktop Support Specialist, Matria Healthcare, Inc.

Marietta, GA June 2003- July 2004

. Facilitated smooth transition during Lotus Notes to Exchange migration

and MS Project deployment by offering training and support services to

over 200 new and existing employees

. Provided training to sales and clinical users assessing targeted needs

and varying skill levels

. Effective support services for helpdesk and desktop technicians

reduced system downtimes

. Configured and deployed over 70 new laptops to remote users; supported

and resolved remote users' hardware, software, and email issues

. Installed and configured over 100 desktop PCs during company expansion

Network Administrator/Senior Technical Trainer, Global Training

Solutions/ExecuTrain

Atlanta, GA November 2000- February 2003

. Managed branch consisting of 120-computer network and certification

center.

. Provided end user hardware and software support for employees using

problem tracking and resolution procedures and standards

. Assisted the administration of servers, including: troubleshooting

hardware, software, and peripherals; updating documentation of PC/LAN

technologies; and performing backups

. Designed and managed PC utilization and student tracking databases

. Accurately tracked and maintained an inventory of office PC/LAN

equipment

. Troubleshot, resolved and documented network connection issues

. Maintained Network and System Security

. Installed and configured hardware, Microsoft Operating Systems and

software in Desktop and laptop systems

. Managed classroom Exchange 2000 Server and Altiris Image Server

. Researched and provided justifications for selection of new equipment

purchases

Education

Master of Science in Information Systems

Kennesaw State University - Kennesaw, GA 2007

Bachelor of Science, Health Science

Georgia Southern University - Statesboro, GA 1996

Publications

Corporate Management of Computer Forensics Evidence 2006

Association of Computing Machinery - ISBN 1-59593-437-5

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