System Administrator

James Skibenes [pic] [pic] [pic]

*******@*****.***

Cell: 919-***-****

IT Administrator with demonstrated ability to integrate communication

skills, support experience and related education to exceed technical,

business, customer requirements and overall company goals. Professionally

trained A+, Network+, and MCTS certified. Committed and motivated employee

focused on the success of the team, the solutions, the company and its

values, while maintaining individual success.

TECHNICAL SKILLS

. VMware Support

. Install and configure Windows Server 2003/08

. Exchange Support

. Windows XP/7/8

. Basic Support Linux/Mac

. Microsoft Office

. Active Directory

. DNS/DHCP

. Hardware/Software installation

. Network protocols and standards

. Microsoft networking

. Set-up users and policies

. Install, configure, upgrade and troubleshoot vendor neutral systems

. Component repair

. OS Fundamentals

. Perform post installation configuration

. Troubleshooting

. TCP/IP configuration

. Preventative system maintenance and support

. Install and configure client operating systems

. Understanding of development, networking, security and business concepts

TECHNICAL TRAINING AND CERTIFICATIONS

Wake Technical Community College- Expected graduation Spring 2014

New Horizons Computer Learning Centers, Durham, NC

Current certifications: CompTIA A+, CompTIA Network+ and MCTS: Windows 7

Configuration

WORK EXPERIENCE

NC housing Finance Agency

September 2012-

Current

Network Administrator

. Support virtual server infrastructure- Server 2003/2008

. Assist in project management of switch and server conversion using PMP

guidelines

. Assist project manager of the implementation of new Mitel VoIP System

. Support server protocols such as Active Directory, DNS, File Shares, DHCP

. Provides support for Exchange 2007

. Troubleshoots issues with Windows 7 and 8 laptops, basic Cisco networks

components, websites, servers, firewalls, e-mail services and various

application systems to determine cause and possible solutions; implements

solutions to resolve problems.

. Provides technical expertise for all network users in the areas of

training, problem resolution,

installations, hardware and software upgrades. Ensures that personal

computers, other equipment

and interfaces including VPN are functioning properly and are available

for the intended uses.

. Maintains and troubleshoots Agency printers, scanners, and MFPs

(multifunction devices).

. Monitors and performs infrastructure and system backup and recovery

procedures.

. Participated in documentation of all Agency infrastructure components

including but not limited to

application systems, network, servers, 3rd party tools, disaster

recovery, security, licenses, operating

policies and procedures.

. Maintains a broad knowledge of operating systems, new security and

network monitoring technologies,

and hardware.

. Applies OS patches and upgrades on a regular basis, and upgrades

administrative tools and utilities using WSUS and other various 3rd party

tools.

Spirent Communications, Germantown, MD

November 2011-September 2012

System Administrator

. Install new and rebuild existing servers and configure hardware,

peripherals, services, settings, directories, storage, etc. in accordance

with standards and project/operational requirements

. Install and configure end user systems with infrastructure applications

or Asset Management applications

. Develop and maintain installation and configuration procedures

. Contribute to and maintain system standards

. Perform daily system monitoring, verifying the integrity and availability

of all hardware, server resources, systems and key processes, reviewing

system and application logs, and verifying completion of scheduled jobs

such as backups

. Perform daily backup operations, ensuring all required file systems and

system data are successfully backed up to the appropriate media, recovery

tapes or disks are created, and media is recycled and sent off site as

necessary

. Create, change, and delete user accounts per request

. Provide Tier III/other support per request from various constituencies

and investigate and troubleshoot issues

. Repair/recover from hardware or software failures and coordinate and

communicate with impacted constituencies

. Apply OS patches and upgrades on a regular basis, and upgrade

administrative tools and utilities

. Configure/add new services as necessary.

. Upgrade and configure system software that supports infrastructure

applications or Asset Management applications per project or operational

needs.

. Maintain operational, configuration, or other procedures

. Perform periodic performance reporting to support capacity planning

. Perform ongoing performance tuning, hardware upgrades, and resource

optimization as required

. Configure CPU, memory, and disk partitions as required.

Spirent Communications, Raleigh, NC

January 2011 - November

2011

Data Center Coordinator

. Supported engineer team with updates to data center applications

. Data lab support - Cat 5 Cable Drops, Fiber patch panels, Installation of

servers and Chassis

. Performed electrical system monitoring

. Installation and support of Windows Server 2003 and Windows XP and 7

. VSphere-Installation of virtual chassis and Virtual Machines with Win7

and Linux Gui Interface

. Wire management

. Implementation of lab safety and process rules

. Helped define lab management system

. Created RMA requests for defective products

. Asset Management- Monitored shipments of products, labeling and keeping

record for Cap-ex Reports

. Basic Tcl Scripting

Support Space

June 2010 - Present

Part Time Analyst

. Assisted customer with various PC Issues on a case by case basis via

LogMeIn software

. Virus removal - Malware Bytes, Norton, MacAfee

. PC Tune-ups using Ccleaner and Defraggler

. Provided Windows 7 and Windows XP support

. Performed printer installs and troubleshooting

. Assisted with Mac issues (Airport, Printer, File, Virus)

. Performed printer installs and troubleshooting (corporate and personal

networks)

. Tablet PC troubleshooting (iPads, iPhones, Netbooks)

STS International

June 2010 - January 2011

Tier II Helpdesk Analyst (Contracted through IBM for Cisco)

Verizon Wireless

May 2007 - June 2010

Sales /Customer Service

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