Customer Service Representative
Resume:
Naimah May
Laveen, Arizona **339
Cell: 267-***-**** Home: 602-***-****
******.***@*****.***
Professional Profile
Highly motivated, determined and dedicated professional that is hard
working, detail-oriented, dependable, a quick learner and focused with
experience in the customer service industry. Possess a positive attitude,
excellent interpersonal, time management, and computer skills with ability
to work in a fast- paced environment.
Education
Indiana University of Pennsylvania
August 2007- December 2011
Bachelor of Science in Communication Media Major
Minor: Journalism
Temporary Assignments
Insight Client Services
Client Returns Advocate
November 2013 - February 2014
Provided prompt, courteous service to all external and internal clients.
Identified and resolved client issues using critical thinking and problem-
solving skills. Served as primary point of contact for post-sales client
support. Responded to customer inquiries by phone and email. Acted as the
liaison between the sales teams and third-party vendors to coordinate the
shipping of returns.
Freedom Mortgage
Customer Service Representative
Mt. Laurel, NJ
July 2013 - September 2013
Conducted outbound calls to potential borrowers. Assisted the loan officer
by collecting preliminary information from the borrower. Ensured compliance
with all regulatory and company policies and procedures. Checked progress
of files; contacting clients to communicate time frames.
Customer Service Representative
Pearson Vue, Bala Cynwd, PA
January 2013 - April 2013
Answered calls and responded to emails as well as handled candidate
inquiries both telephonically and by email. Entered new customer
information into system updated existing candidate information. Identified
and escalated priority issues and routed calls to appropriate resource.
Placed follow up calls where necessary and documented all call information
according to standard operating procedures.
Privacy Event Specialist
TD Bank, Mount Laurel, New Jersey
September 2012- October 2012
Participated in inbound calls with TD Bank customers with service concerns.
Assisted customers with concerns regarding account. Changed passwords on
accounts and transferred calls based on nature of the call.
Retail Compliance Checker- Alcohol and Tobacco
Philadelphia, PA
July 2012- August 2012
Traveled to designated sites and conducted a mock purchase of beer and
cigarettes. Checked if clerks and servers are asking for ID's before
serving alcohol or tobacco. Reported results back to company.
Registration Representative
Philadelphia Convention Center Philadelphia, PA
May 2012- July 2012
Worked various registration desks for conventions held at the Philadelphia
Convention Center. Registered and checked in exhibitors and visitors.
Distributed convention materials and security badges.
Professional Experience
Internship
Ask April Love LLC, Atlanta, GA
June 2011- August 2011
Assisted in the development of client profiles, created biographies, press
releases, new letters and marketing plans. Contacted and managed
relationships with companies for sponsorship and prospective and retuning
donors. Supervised and maintained company and client social media tools
such as website, Face book and Twitter. Performed day to day office duties
answering phones, checking mail and distributions and upkeep of database.
Inbound Call Center Representative
TRG Customer Solutions, Indiana, PA
May 2009- August 2009
Participated in inbound and outbound calls with AT&T customers with billing
and service concerns. Assisted customers with billing inquires, adjusted
bills, credited accounts, sales, Internet, and cable
Packages. Scheduled service appointments for service, addressed and set up
payment arrangements, collected funds and set up new accounts.
Custodial Worker
ABM Janitorial Service, King of Prussia, PA
May 2008 - August 2008
Performed custodial duties such as cleaning and waxing floors, cleaned
bathrooms dorms recreational rooms waxed floors for La Salle University.
Maintained the overall condition and sanitation of property.
Outbound Call Center Representative
Taylor Nelson Sofres, Indiana, PA
September 2007- May 2008
Interviewed people to compile statistical information on topics, such as
public issues and consumer buying habits. Contacted people at home and at
place of business. Asked questions following specified outline on
questionnaire, and recorded answers. Participated in federal, state and
local population survey
Skills
Computer : Microsoft Office Applications (Word, Access, Excel, Outlook,
PowerPoint) Word Perfect, Windows XP, Photoshop, Illustrator, and Social
Networking (Facebook, Twitter, LinkedIn, Tumblr, Wordpress) SAP.
Negotiable
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