Customer Service Quality

SUSIE WOODWORTH

***** ******* **.

San Jose, CA *5127

Cell 408-***-****

SUMMARY

My career goal is to continually gain as much knowledge as possible. I was

recently a dog groomer and learned a lot in this position. I am a

dependable employee who values timeliness and excellent customer service. I

hope to expand my knowledge by working in new environments. My diverse work

experience has enabled me to easily adapt to new situations and succeed in

excellent customer service.

SKILLS OBTAINED WITH MOST RECENT EMPLOYER

Clip nails Grind nails

Clean ears Brush teeth

Express anal sacs Cut toe fur

Shave pads of feet Sanitary trim

Groom all breeds of dogs

RECENT ACCOMPLISHMENTS

. Communicate to owners how dogs handle appointments, which result in re-

bookings.

. Complete appointments within allotted time.

. Multi-task by attending to my appointment and work with walk-ins.

. Comfort and de-stress nervous dogs.

. Able to bathe and groom all breeds of dogs.

EXPERIENCE

Petsmart, Sunnyvale, CA Dog Groomer, 05/2013 to

02/2014

. Provide dog bather and groomer services.

Applebee's, Milpitas, CA Server, 12/2012 to

07/2013

. Serve a section of 5-9 tables.

. Re-stock ice, plates, napkins, etc.

. Complete table top inspection, silverware rolling, and prep work.

Jack-In-The-Box, Milpitas, CA Team Leader,

12/2011-05/2013

. Supervised the staff to ensure the restaurant was running efficiently

and that stations were stocked.

. Ensure restaurant was well stocked, parking lot is clean, and

restrooms are stocked.

. Performed quality testing on food to ensure equipment was functioning

properly.

. Ensured drive-through orders were timely and high quality.

IDT, San Jose, CA Mailroom Lead, 04/2000-

4/2006

. Accepted, received, logged, sorted, and delivered USPS, UPS, Fed Ex,

and DHL mail by noon.

. Executed internal mail delivery runs three times a day.

. Posted outgoing mail using Pitney Bowes bulk mail posting machine.

. Packed outgoing packages to the Philippines by 5 PM.

EDUCATION

DeAnza College, Cupertino, CA, September, 1999-

January, 2000

Contact this candidate