Project Manager Customer Service
Resume:
Ervin Pettus, Jr.
*** ** *** ******** ****, OK **106 405-***-**** *****.******@*****.***
IT Management & Security Specialist
Skills & Abilities:
Microsoft Windows, Mac OSX/UNIX, & Linux CA Desktop and System Management (Desktop
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Microsoft Office, Lotus Notes, & Outlook Mgmt.)
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Active Directory (Account Management), NetIQ Troubleshooting (Software, Network, PC)
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Active Identity (Smart Card Management) C++, Java, .NET(VB, ASP, COBOL), Ruby, PHP,
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BMC Remedy, Service Now HTML, Unix Shell, VBA, PL/SQL
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Oracle, MySQL, MS SQL Relational Database Theory
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MaaS360 (iPhone, Android) Security Assessment (OMB/FISMA/NIST)
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VOIP, Softphone Support (Cisco IP Nessus, Acunetix, McAfee Vulnerability Manager
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Communicator) Backtrack Linux, Metasploit
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Citrix Troubleshooting
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Management Experience
Science Applications International Corporation (SAIC) 11/2011 – 6/2013
Federal Aviation Administration (FAA)
Task Lead
TASK LEADERS ARE RESPONSIBLE FOR THE DAILY MANAGEMENT AND EXECUTION OF TASKS. THE PURPOSE OF ASSIGNING A TASK LEADER TO
EACH TASK ORDER IS TO ENSURE ACCOUNTABILITY, RESPONSIBILITY, AND SINGLE POINTS OF CONTACT (POC) FOR EACH TASK. TASK LEADER
WILL COLLABORATE WITH THE PROJECT MANAGER IN THE SELECTION AND ASSIGNMENT OF TEAM SAIC RESOURCES THAT ARE NECESSARY
TO ACCOMPLISH THE WORK. TASK LEADERS ARE RESPONSIBLE FOR TASK PLANNING, THE DAILY MANAGEMENT AND EXECUTION OF THE WORK
WITHIN THEIR TASK AREAS, AND COMMUNICATING AND COORDINATING WITH GOVERNMENT PROJECT MANAGERS. THEY HAVE THE AUTHORITY
TO REASSIGN OR REQUEST THE REMOVAL OF ANY PERSONNEL CREATING PERFORMANCE ISSUES OR IMPEDING WORK PROGRESS.
IT Experience
Insight Global 10/2013 – 1/2014
Dell/General Services Administration (GSA)
Helpdesk Analyst II
A Helpdesk Analyst responsible for supporting the GSAs (General Services Administration) national helpdesk.
Responsibilities include: Create and work helpdesk tickets to final resolution; Monitoring, troubleshooting
issues on the network; Manage security software and end user education; Provide technical support to computer
customers needing assistance with account administration, ex: password resets/account unlocks, distribution of
software, hardware and software troubleshooting, remote access and VPN support, service/support request entry
via an Incident tracking system.
Primary Duties:
AD Account Administration VOIP/Softphone Troubleshooting
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Mobile Device Management Smartcard/SSO Troubleshooting
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End-User Education/Training VPN Troubleshooting
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Remote Administration Citrix Configuration/Support
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WebEX Troubleshooting Network Troubleshooting
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Google Business Application Support
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Experis 08/2013 – 10/2013
Federal Aviation Administration (FAA)
Information Security Assessor
A Programmer utilizing knowledge of Information Technology, Information Security, and Information
Assurance to assist Government security assessors in evaluating compliance to well documented minimum
security controls for information systems and duties as assigned.
Primary Duties:
Certification & Accreditation POA&M Closure Validation
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NIST/FISMA/OMB Compliance Security Documentation Compliance
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Analyze and documents findings
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Science Applications International Corporation (SAIC) 1/2013 – 6/2013
Federal Aviation Administration (FAA)
Information Technology Security Specialist
Primary responsibilities include continuous monitoring activities requiring determination of patching and
configuration issues in various enterprise systems. Resolving these items requires determination of system
inventory, system architecture, system production schedules, permission by system owner to implement
scanning activities and use of scanning tools currently licensed.
Primary Duties:
Vulnerability Scanning & Reporting Web Application/OS Scanning
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Identifying False Positives Credential Scanning
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Wardriving (Kismet) Assist with vulnerability mitigation
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Penetration Testing System Inventory Assessment
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Coordinate & Schedule Scans Provide written analysis of findings
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Science Applications International Corporation (SAIC) 7/2011 – 1/2013
Federal Aviation Administration (FAA)
Information Security Assessor
A Programmer utilizing knowledge of Information Technology, Information Security, and Information
Assurance to assist Government security assessors in evaluating compliance to well documented minimum
security controls for information systems and duties as assigned.
Primary Duties:
Certification & Accreditation POA&M Closure Validation
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NIST/FISMA/OMB Compliance
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Analyze and documents findings Security Documentation Compliance
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L-3 Communications, Oklahoma City, Ok 1/2011 – 7/2011
Federal Aviation Administration (FAA)
Helpdesk Technician
Provide Level 1 support internal and external hardware, software, network, and telecommunication systems.
Responsibilities include maintaining and updating customer records, tracking databases, isolate and report
recurring problems, and fixing minor issues.
Primary Duties:
Ticket Tracking via Remedy Remote Troubleshooting (PC, Network)
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Active Directory Account Management Mapping Network Drives & Printers
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Rebuild Lotus Notes Replicas MS Office Troubleshooting
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Resolving Lotus Notes Replication issues Internal Application Support
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University of Central Oklahoma, Edmond, Ok 8/2007 – 4/2011
Student/Temp. Technician
Troubleshoot and maintain lab and faculty computers for the College of Mathematics and Science.
Responsibilities include: troubleshooting, annual maintenance, software maintenance, workstation
configuration, virus/spyware/malware removal, and poster printing.
Primary Duties:
Troubleshooting Faculty & Lab Computers Workstation Setup/Configuration
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Install/Update/Remove Software Inventory Hardware & Software
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Virus/Malware Removal Projector Maintenance
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Education
Capella University Minneapolis, MN 6/2013
Master of Science, Information Assurance and Security
University of Central Oklahoma Edmond, OK 5/2011
Bachelor of Science, Applied Computer Science/Business Administration
Certifications
HDI Customer Service Representative (67963CSREXAM) 11/2011
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Security+ CE (ZGY5CC929HRQQWLM) 01/2013
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Certifications Being Pursued:
CCNA, CISSP, CEH, MSCE
Contact this candidate