Customer Service Data Entry

Location:

Posted:

March 06, 2014

SHERI THOMPSON

Qualifications Summary

Previous experience working in fast paced environments that required strong organizational and

interpersonal skills. Detail oriented and able to multi task effectively. Able to interact

productively with individuals at all levels of an organization.

Employment History/Experience

Client Support Professional Chat Agent//August 2011 February 2013

Synergy Service Solutions, Youngtown, AZ 85363

• Provide home based customer service for online chat application of a major pharmacy

retailer to include basic tech support, instructions on processes, account access

assistance, order resolution and answering general customer questions regarding

products

PALS Tutor//October 2003 Present

Colonial Elementary School, Blue Ridge, VA 24064

● Reading remediation for students in Kindergarten through Third grade who do not

meet grade level benchmarks

● Daily small group sessions with students to implement phonics practice, sight word

recognition, and vocabulary

Duty Drawback Clerk//September 2000 September 2003

Optical Cable Corporation, Roanoke, VA 24019

● Prepare and file duty drawback claims with U.S. Customs Department in order to collect

refunds of import duties paid on imports that were subsequently exported. Amount

recouped averaged $50,000 per claim.

● Work closely with freight carriers to obtain correct shipping documents for each overseas

shipment as required by Customs

● Data entry, filing and archiving of claims and supporting documents

BIW International Planner/Material Expediter//September 1988 June1996

Volvo Trucks North America

Dublin, VA 24084

● Procure material to support production of cabs at Body in White facility

● Assist in developing forecasting system for overseas vendors

● Maintain adequate inventory for production

● Liaison for production management and vendors

Education

James Madison University, Harrisonburg, VA 22807

Bachelor of Science