Engineer Manager

CAREER SUMMARY

Active DOD Security Clearance

Highly motivated, reliable, responsible Audio Video Conferencing

Technician/ Network Engineer with 20+ years of world-class experience in

delivering presentation technology services to support classified technical

meetings and conferences. Skilled in testing and troubleshooting LAN-based

and ISDN-based video equipment, video conference endpoints and bridges in

facility conferencing locations (including individual desktops)

experiencing sound, lighting, display, and or connectivity issues (i.e.,

video graphics, images, and sound clarity).

Broad technical knowledge for support of live (real-time) and virtual

(digital) streaming audio and video, resolving equipment and conferencing

software problems (Polycom, Radvision, Cisco Systems, Initia Access Switch,

Crestron/AMX Controls, Cylink Encryptors, Babylon Encryptors. Madge 20

access switches, and Tandberg - KG194/KIV-7), satellite broadcasting and

event management. Specialist in implementing, operating, managing,

monitoring, and maintaining a/v control rooms, conferencing systems:

NetMeeting, Smart Boards, a/v projection, conferencing, and satellite

broadcasting equipment. H.320 and H.323 Video Protocols

Highly regarded for providing support for senior executives during off-site

and emergency conferences (e.g. customer support, manager, sales meetings,

etc.). Capable of diagnosing ISDN, T1 and Internet Protocol communications

issues, evaluating and recommending conferencing products, including

supplier services and pricing. Proficient in MS Office (NetMeeting and

Microsoft 2000/XP operating systems), proven communication, interpersonal,

and organizational skills. Maintain updated technical skills to insure

implementation of operationally efficient and cost effective solutions.

EXPERIENCE

KROS-WISE SPAWAR Dept of Navy

- Arlington, VA

10/11 - Present

Support Staff for Dept of Navy

. Worked independently to schedule and coordinate secured and non-secured

video conferences.

. Operated VTC Equipment.

. Worked directly with users to resolve video-conferencing problems.

. Coordinated VTC's to support top government officials.

Support staff in resolving tier 1 computer issues specifically Micro soft

office 07

Order new hard ware for users computer needs

Handle all encryption devices pertaining to video teleconferencing

Re-key monthly DTD key for Kiv 7 for secure VTC's

Comsec Custodian

ICF INTERNATIONAL SPAWAR Dept of Navy - Crystal City, VA

3/10 - 10/11 Video Teleconferencing (VTC)

Facilitator/CTR

Support Staff for Dept of Navy

. Worked independently to schedule and coordinate secured and non-secured

video conferences.

. Operated VTC Equipment.

. Worked directly with users to resolve video-conferencing problems.

. Coordinated VTC's to support top government officials.

Support staff in resolving tier 1 computer issues specifically Micro soft

office 07

Order new hard ware for users computer needs

Handle all encryption devices pertaining to video teleconferencing

Re-key monthly fire fly key for Kiv 7 for secure VTC's

Comsec Custodian

NCI Information Systems Army National Guard - Crystal, Virginia

6-09- 3-10 Video & Teleconferencing

(VTC) Facilitator

. Support Joint Staff Air Guard & Army National Guard

. Worked independently to schedule and coordinate secured and non-secured

video conferences.

. Operated VTC Equipment.

. Worked directly with users to resolve video-conferencing problems.

. Coordinated VTC's to support top government officials.

LOCKHEED-MARTIN IHOP/TSA Program - Merrifield VA

8/08-6-09 IT Helpdesk and Customer Support

Support senior technician on program initiatives and goals.

Work with clients to ensure total customer satisfaction and problem

resolution.

Assist senior technician with data collection on assets, maintaining

local inventory of all assets.

Interface with IHOP support desk to resolve issues pertaining to

thin clients and associated

software. Maintain open lines of communication with onsite senior

tech and IT lead

LOCKHEED-MARTIN Army Materiel Command-Ft. Belvoir, VA

10/06-8/08 Video & Teleconferencing

Coordinator

. Providing support for senior executives level VTC and conferences.

Schedule and coordinate VTC for Military Command Center facilities

throughout United States and abroad.

. Interpret blue prints, schematics, technical manuals and other related

resources to perform video conferencing setups, equipment repairs,

calibrate equipment, performed routine safety inspections.

. Perform technical duties (maintain and set-up) for delivery of classified

and unclassified, teleconferences. Monitor and operate Polycom MCG 50 and

100 Multipoint MCU.

LOCKHEED-MARTIN Corporate Headquarters-Bethesda, MD

8/06-10/06 Video & Teleconferencing Coordinator

Providing support for senior executives level VTC and conferences (e.g.

customer support, manager, sales meetings, etc.). Capable of diagnosing

ISDN, T1 and Internet Protocol communications issues, evaluating and

recommending conferencing products, including supplier services and

pricing. Proficient in MS Office and Microsoft 2000/XP operating systems),

proven communication, interpersonal, and organizational skills. Maintain

updated technical skills to insure implementation of operationally

efficient and cost effective solutions.

LOCKHEED-MARTIN Missile Defense National Team - Arlington, VA

7/03 - 7/06 Video & Teleconferencing (VTC) Coordinator

. Operate/Maintain ViaIP400 Radvision Multipoint Bridge, Polycom 900/9000

Series VTC Systems.

. Install, test, modify and repair a variety of electronic equipment,

including VCR/DVDs, monitors, TVs, security video cameras, microphones,

sound systems, tape recorders, and related equipment.

. Schedule and coordinate VTC for Military Command Center facilities

through out United States.

. Interpret blue prints, schematics, technical manuals and other related

resources to perform video conferencing setups, equipment repairs,

calibrate equipment, and perform routine safety inspections.

. Perform technical duties (maintain and set-up) for delivery of satellite

downlinks, teleconferences, and recording of video cable-casts and

satellite programs for information exchange purposes.

. Record and edit training videos, videos of meetings, and video

announcements and speeches.

. Identify, price, order, schedule, test, install, maintain, and repair

audio-visual equipment.

SIGCOM Naval Sea Systems Command - Washington, D.C.

5/00 - 7/03 Video & Teleconferencing (VTC) Facilitator

. Scheduled and coordinated VTC for audience of 3000 VTC users at the

Washington Navy Yard.

. Maintained and scheduled MCS Bridge for multipoint calls, and provided

light troubleshooting.

. Worked independently to schedule and coordinate secured/non-secured

video conferences worldwide.

. Operated VTC Equipment using CLI unit setup by Lucent's technology using

Tanberg VTC, CLI Eclipse, Picture Tel100, 550, 450, and V-Tel systems

Army Research Laboratory (U.S. Government) - Adelphi, Maryland

1999 - 5/00 Network Engineer

. Worked independently to service computer software (installs and

configurations) - Microsoft Windows 95/98, Windows NT (administrative

rights), and Lotus Notes.

. Provided Help Desk support to resolve computer problems (worked directly

with users), 60-100 service calls per day.

. Primarily responsible for supporting the network infrastructure,

including Windows 2000 servers running Exchange, Active Directory, DNS,

DHCP, and Veritas backup.

. Handled connectivity issues such as authentication, connection speed,

connection quality, throughput and loss of synchronization.

. Assisted customers with LAN setup and configuration.

. Provided troubleshooting and configuration of e-mail clients, web

browsers and proprietary office applications and installed and configured

new servers and network equipment.

. Conducted troubleshooting and technical assistance for corporate users,

and end-user support for productivity applications and tools including MS

Office and graphical imaging packages.

. Designed, maintained, supported and made content updates for a corporate

Web site.

GEORGE MASON UNIVERSITY - Fairfax, VA

1999 - 2002 Master Control Operator

. Perform duties related to master control operations involving cabled

television courses.

Universal Hi-Tech Development, Inc. Army National Guard - Arlington,

Virginia

1996 - 1999 Video & Teleconferencing (VTC) Facilitator

. Perform duties related to master control operations involving cabled

television courses.

. Worked independently to schedule and coordinate secured and non-secured

video conferences.

. Operated VTC Equipment using CLI unit setup by Lucent's technology.

. Worked directly with users to resolve video-conferencing problems.

. Coordinated VTC's to support top government officials.

Communication Satellite Corporation - Clarksburg, Maryland

1990 - 1996 Network Control Operator

. Provided play back of movies for over 1,700 motels and hotels throughout

the United States for private viewing, including pay-per-view events

(i.e., premium boxing and wrestling events).

Montgomery Community Television - Rockville, Maryland

1988 - 1990 Playback Supervisor/Playback

Operator/Production Assistant

. Supervised operators performing operations and trouble-shooting of Alamar

Computer Systems.

. Assisted in various aspects of TV productions, including: operation of

video and audio processors, TV cameras, playback devices, robotic

cameras, timing systems, slide/overhead projectors, directing, and

editing equipment: video and sound editing (added music or background

sounds).

. Provided play back of various video productions produced by access users,

state, county, and city government hearings and meetings; rolled all live

breaks during hour live daily newscasts; performed other duties related

to master control operations.

. Maintained inventory of all audio and video equipment and supplies.

EDUCATION

North Carolina A&T State University 1982 -

1987

B.A. Degree - Speech and Theater Arts (Professional)

T.E.S.S.T Electronics & Computer Institute 1995 -

1996

60 hours of Coursework in Electronics and Computer Servicing

TOOLS/COMPETENCIES

Computer: ALAMAR Computer System, AT&T 6312 WGS, B Compatibles, MS Office

tools

BETA Cam: AMPEX BVW-15, AMPEX CVR-10, AMPEX CVR-65, AMPEX CVR-75

AMPEX DT: BVW-15, SONY BVW-40, SONY CVR-40, THOMSON CSF-VT-615

Video Projection: BARCO Projection System and other basic A/V equipment

Video Tape: D2 Digital Tape, Ampex 1": VPR-3, VPR-80, and JVC ": VCR, BR-

S711U, and BR-

7000UR;

Sony Tape": BVU-800, BVU-8950, VP-9000

Camera: Studio Camera Operator IKEGAMP-730A

Switcher: Grass Valley Group-100

O/S: Microsoft Windows 95/98/2000/2003/XP/NT

Software: MS Office, Symantec Anti-virus Corp/Enterprise Edition, Adobe

Photoshop, PatchQuest

Networking: Network administration, maintenance, and monitoring.

Hardware: Support branded and generic desktops, workstations, servers and

notebook computers

including Dell, HP, Packard Bell, IBM, Compaq, and Gateway. Cisco

Routers/Switches performed

maintenance, firmware updates and upgrades of major computer components

including h/d drives,

CD-ROMs, floppy disks, modems, network interface cards, motherboards,

memory modules and

processors. Extron boxes, Extron RGB cables.

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