Front Desk Service

Location:

Posted:

March 06, 2014

Julio C. Mercado

Mobile: (646) 707 – 4949

***********@*****.***

Guest service professional with a demonstrated record of providing an exceptional customer experience within a fast paced

environment. Progressive leader and team player with excellent communication and time management skills. Highly regarded

for successfully strengthening client relations while fulfilling all required corporate targets and goals .

Extremely organized

Quick learner

Computer knowledge: Microsoft Office, Internet Explorer.

Capable and practiced in handling complex and/or multi-faceted tasks

Effectively works independently as well as in a team environment

Bilingual in English and Spanish

Re:fuel Marketing 2012-2014

Tracking Coordinator

Research publications to potentially include into company’s publication offerings.

Conduct market research using the phone, internet, industry books, libraries, etc

Search internet sites verifying placement and collect proof of performance for out of home orders.

Work closely with the sales department and rates and data team to support the growth of the business.

Receive ads placed by company and pull correct proof from publications as required by clients.

Maintain solid and professional relationship with publishers and assisted with any requests.

Generate overdue notices, problem logs, DNR reports, and accruals.

Filing, faxing, email, general office duties.

WINGATE BY WYNDHAM Hotel NY 2010-2012

Front Desk Clerk/ Weekend-Night Manger

• Responsible for maintaining service excellence through the efficient execution of all Front Desk responsibilities,

including booking reservations, guest check-in/out, handling correspondence and answering phones.

• Maintain all quality standards through successful interaction with housekeeping and maintenance staffs

• Efficiently organized daily assignment of rooms, next day arrivals and all group blocks and FIT reservations

• Successfully managed all areas of hotel operations during weekend/night shifts

• Consistently exceeded service standards through efficient and professional handling of VIP requests

• Efficiently handled daily billing and credit card transactions. .

• Accurately maintained all daily revenue and expense reporting

Andrew International Inc. 2008-2010

Security Officer

• Checking in/out employees and visitors in the buildings.

• Answered multi-line telephone courteously and professionally.

• Responsible for logging daily operations in the log book.

• In charge of company- wide Shipping/Receiving packets: Fed Ex, UPS, and DHL.

• Opening and closing company buildings.