Customer Service Technician
Resume:
Erick Prevost
**** ******** ****, *******, ** ***84 ? PHONE: 281-***-**** ? EMAIL:
******@*****.***
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Certified Pharmacy Technician
Certified Pharmacy Technician with over ten years of experience in a
variety of settings including general pharmacy, hospital, and speciality
clinic settings. Strong ability to provide a high level of support to
pharmacy associates, management, physicians, and nurses while providing
exceptional customer service. Skilled in preparing medications while
coordinating pharmacy operations and recommending operational improvements
as necessary. Team collaborator, able to build rapport and communicate
with clients and colleagues to succeed in high-pressure, challenging, and
deadline-driven environments.
Areas of Expertise
Customer Service ? Confidentiality ? Quality Assurance ? Time Management ?
Process Improvements Medication Carousel ? APS Robot ? Sterile Compounding
? IVs ? Chemotherapy ? MS Word ? MS Excel MS PowerPoint? Inventory Control
? Supply Ordering
Pharmacy Technician experience
M.D. Anderson Cancer Center, University of Texas, Houston, TX
2002 to 2008
Pharmacy Technician, CPhT
. Assisted pharmacists in a variety of pharmacy practice settings
including hospital, general, and pharmacy specialty clinical settings.
. Conducted weekly quality control inspections for expirations of lot
numbers, special protocols, and experimental medications.
. Prepared sterile IV admixtures, antibiotics, pain, chemotherapy, and
extemporaneous compounding.
. Made hourly medications rounds to nursing floors.
. Maintained PAR levels for departmental supplies and orders and cleaned
IV pumps.
Ben Taub General Hospital/ LBJ General Hospital, Houston, TX 2004 to
2005 and 2007 to 2008
Pharmacy Technician, CPhT
. Assisted pharmacists in a variety of pharmacy practice settings
including hospital, general, and pharmacy specialty clinical settings
. Prepared sterile IV admixtures, antibiotics, pain, chemotherapy, and
extemporaneous compounds.
. Made hourly medications rounds to nursing floors.
. Maintained PAR levels for departmental supplies and orders.
Additional Pharmacy Technician Experience:
Memorial Hermann Health System, Houston, TX, 2000 to 2008
Houston Methodist Hospital, Houston, TX, 1999 to 2000
Walgreens Pharmacy, Houston, TX, 1998 to 1999
Additional professional experience
DOD- Military Contractor, Kuwait and Iraq
2008 to 2013
Exelis Systems, Army Post Office, Camp Arifjan, Kuwait, 2011 to 2013
Postal Supervisor/ Section Lead, JMMT Logistics and Supply
. Provided guidance and leadership to a staff of up to 23 postal clerks
and specialty positions.
. Forecasted and tracked personnel and workload to ensure mission
requirements were met.
. Conducted audits to ensure the financial transactions of postal clerks
were accurately recorded.
. Conducted performance evaluations for staff and developed performance
plans.
. Performed quality control and provided ongoing support and training to
staff members.
. Controlled inventory to ensure proper supply levels in accordance with
DOD regulations.
Erick Prevost Resume, Page 2
Postal Supervisor/ Section Lead, JMMT Logistics and Supply, continued
Key Achievements:
. Reduced duplication of efforts by allocating time and assets
appropriately.
. Identified and recommend solutions for process and logistical
improvements as well as operational issues.
CSA, Ltd., Camp Arifjan, Kuwait, 2010 to 2011
Section Supervisor, JMMT Logistics and Supply/ Mail Clerk II
. Managed mail coordination, shipping and receiving, dispatching in the
JMMT warehouse, as well as a staff of three personnel.
. Filled requisitions for postal supply to surrounding APOs.
. Provide container management and postal logistical support functions for
the military, JMMT, and surrounding APOs.
. Managed employee workload, scheduling, performance assessment, and
disciplinary action.
KBR, Al-Assad, Air Base, Iraq, 2008 to 2009
Logistics Coordinator/ Unit Sort Lead Mail Clerk/ Mail Inspector
. Provided training and support for mail clerks in the functions of unit-
sort.
. Identified and recommend solutions for operational issues.
. Processed delivery confirmation accountable mail according to USPS and
DOD regulations.
. Tracked postal supplies and import/export shipments and deliveries and
coordinated mail movement from aircraft to unit-sort warehouse.
. Coordinated transportation/movement of supply and materials with
documentation.
. Dispatched, manifested, and placed tracking device on incoming and
outgoing mail trucks.
. Ordered postal supplies from GSA, MDC, USPS and AMPS.
EducatioN AND cERTIFICATIONS
. Pre-Pharmacy/ Biology/ Pre-Nursing, Texas Southern University,
Houston, TX, in progress
. Diploma, College Preparatory Coursework, Cerritos High School,
Cerritos, CA
. Pharmacy Technician Certification Board (PTCB), Certification
. Texas State Board of Pharmacy, Registration #115506
. Texas Society of Health System Pharmacist (Sterile Products
Technicians), ACPE #156-***-**-***-H04
. DD 285 Card Holder - Security Clearance level held SECRET
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