Engineer Manager

INFORMATION SYSTEMS / IT MANGER SENIOR SYSTEMS ENGINEER

Proven Technical Expertise in a Career Spanning 16 Years

Technically proficient systems professional with a career reflecting

extensive background in Microsoft Windows Servers 2003, 2008, 2012

platforms and building domains, forests, and Active Directory

structures. Proven skills in systems setup/maintenance with HP &

NetApp SAN fiber environments. Advanced skills developing and

supporting Microsoft Exchange Server 2000/2003/2007/2010 cluster mail

systems. Several years experienced with building and supporting off

site co-location environments for disaster recovery purposes, traffic

load balancing, support VMware v5.0, Exchange mail fail-over, system

backups, and virtual machine replication.

Professional Experience

IT Manager/Sr. Systems Engineer

2008 - 2014

Five Guys Enterprises, LLC

Lorton, Virginia

Manager for a five person team in the IT Department providing

enterprise systems support, administration, user helpdesk, and

security of Microsoft Windows 2008/Vista/7 for a 400+ user environment

& 1120+ stores.

Essential Duties and Responsibilities:

. Design input and implement cloud solutions for customers

. IT support relating to technical issues within virtual environments

built on Citrix, Microsoft, and VMware

. Design input, implementation, and support services for Microsoft

related technologies: Windows Server, Exchange, SQL, SharePoint, etc.

. Engineer and implement system solutions for customers using

technologies that meet their needs

. Implement and support disaster recovery solutions

. Technical services and support at the network level: WAN and LAN

connectivity, routers, firewalls, and security

. Troubleshooting and managing network security and routing best

practices across various network devices

. Remote access solution implementation and support: VPN, Terminal

Services, and Citrix

. Subject matter expert for specific technologies (e.g. Microsoft,

VMware, SonicWALL, etc.)

. System documentation and consulting services to include system

reviews and recommendations

. Complete incident reports as needed for client outages and system

issues

SYSTEMS ADMINISTRATOR

2007 -

2008

Oce Business Services

Bountiful, Utah

Integral IT team member providing enterprise systems support,

administration, and security of Microsoft Windows 2003 servers for a

50+ user environment.

Key Projects & Achievements

o Installed, configured, and deployed a Windows Software Update

Server.

o Served as a backup to the Network Engineer for all Foundry routers,

Juniper firewalls, and QLogic switches.

o Assisted with the installation and deployment of the new HP EVA

8000 and the data migration from the existing miniSANs.

o Monitored and maintained the Sun StorageTek SANs.

o Solely responsible for the deployment of a VMWare ESX Server.

o Primary coordinator for the server maintenance project and assigned

weekly tasks to other members of the IT department to ensure system

stability.

SYSTEMS ENGINEER/PRESIDENT

2005 -

2007

Elite Computer Services, LLC

Richmond, Virginia

Organized and established a computer consulting firm to provide IT

services for small to medium size businesses.

Key Projects & Achievements

o Achieved the status of a Microsoft Certified Partner and Small

Business Specialist.

o Provided Microsoft solutions and related technology on a Windows

2003 Server and Windows XP platforms.

o Primary systems designer, developer, support, and repair technician

for all contracted clients.

SYSTEMS ENGINEER

1999 - 2006

Sellati & Company, Inc.

Richmond, Virginia

Primary systems designer, developer, support, and repair technician

for multi-office business with 25+ users. Coordinated all aspects of

IT development directly with Program Director.

Key Projects & Achievements

o Designed and implemented a single master LAN/WAN domain model,

connected by DSL, for six office locations. Performed all backbone

work, installing Etherfast 10/100 switching hubs and constructing

CAT5 twisted pair cables.

o Installed Windows 2000 Server on all domain controllers, and

established backup domain controllers at each office location.

Upgraded hardware to enable all workstations with Windows 2000

Professional and/or Windows XP Professional platforms.

SYSTEMS ENGINEER

2001 - 2002

Wiley, Rein, & Fielding, LLP

Washington, D.C.

Integral IT team member providing network support, exchange

administration, and security of Microsoft Windows 2000 servers for a

200+ user environment. Serve as primary backup engineer, performing

daily backups, user account maintenance, utilization of print

services, and management of permission resources. Preserve anti-virus

integrity; deploy software updates via login scripts and GPO's; and

execute desktop image changes. Monitor event logs on 25 Compaq

Proliant servers, resulting in research and repair of critical issues.

Key Projects & Achievements:

o Received MCSE 2000 certification, the first engineer at the firm to

accomplish this.

o Configured and deployed RIS/Symantec Ghost Multicast server,

enabling deployment of desktop images to all 500+ workstations.

Installed and configured Windows 2000 Professional and all

mandatory applications, to prep desktop images for firm-wide

migration from unstable Windows 95 workstations. Worked in

cooperation with all heads of IS department to test, critique, and

ensure reliable systems.

o Instituted a new backup strategy, utilizing VERITAS Backup Exec

v8.5. Constructed backup servers, employing fiber optic channels,

and developed tape-labeling system, now used to catalog firm backup

library.

o Redesigned Norton Anti-Virus environment to facilitate the primary

NAV server in supplying all client computers with virus

definitions, and a secondary NAV server in supplying all production

servers. This eliminated previous system flaws and, to date, has

ensured a virus-free network infrastructure.

o Redesigned Active Directory network user and computer accounts into

respective Organizational Units, creating a single point of

administration. This has streamlined the process of setting group

policies and permissions to specific departments.

PC / NETWORK REPAIR TECHNICIAN

1998 - 1999

Data Plus Imagination, Inc.

Capitol Hill,

Washington, D.C.

Fielded queries within Windows 95/NT and Macintosh O/S environments

for software, hardware, and network related issues. Performed random

service checks of office systems to secure high performance and

productivity. Disassembled and reassembled Unix-based Solaris 2.6 Sun

servers for congressional office moves, and conducted diagnostic tests

to ensure system functionality. Trained congresspersons and staff in

utilizing Monarch software and database features.

Education & Credentials

ITT Technical Institute - Chantilly, Virginia

Bachelors Degree Information Systems, completed 4 years of

study, 1997.

Technical Certifications:

o MCSE ( Microsoft Certified Systems Engineer with Messaging Focus

o MCSA ( Microsoft Certified Systems Administrator

o Network+ ( CompTIA Certified Network Professional

o A+ ( CompTIA Certified Network Service Technician

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