Customer Service Operator

Demaris Lewis

Er dispatch operator

Charlotte, NC

************@*****.*** - 704-***-****

Highly enthusiastic customer service professional with 8 years customer experience and Dedicated Customer

Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Courteous demeanor Customer service

Sharp problem solver Organizational Skills

Seasoned in conflict resolution Reading Comprehension

Active listening skills Time Management

Strong organizational skills Great Typing Skills

Top performer

Telephone Skills

Grammar

WORK EXPERIENCE

Emergency Dispatch Operator

Syntheny/Stericycle - Charlotte, NC - July 2010 to July 2010

Trained new employees quarterly. Developed highly empathetic client relationships and earned reputation for

exceeding sales goals.

Created new processes and systems for increasing customer service satisfaction. Cross trained and provided

back-up for other customer service representatives when needed.

Guaranteed positive

customer experiences and resolved all customer complaints.

Worked under strict deadlines and responded to service requests and emergency call-outs.

Answered emergency calls in a timely manner for all Charlotte area hospitals and clients.

Culture ambassador for the Charlotte office

Scheduled appointments,

cancelled appointments

Hippa compliant

Senior operator

Customer Service Representive

Carmen Carmen Salon E'spa - June 2009 to April 2010

Maintained up-to-date knowledge of store policies regarding payments, scheduling appointments, assisting

customers on the phone.

Worked as a team member.

Managed quality communication, customer support and product representation for each client.

411 Operator

Metro One Telecommunications - Charlotte, NC - 2006 to 2010

Assisted customers with phone numbers and excellent customer service.

Team leader

Stong communication skills

excellent typing skills

enthusiasm always

positive attitude

Assisted with directions, movie listing, show times and horoscopes.

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