Customer Service Manager

Reginald Owens II

*************@*****.*** • **** S. Constance Ave • 773-***-****

Profile: Hard working and highly energetic IT professional who is willing to learn additional skills to best benefit

a company. A positive thinker and innovator that actively contributes and openly communicates to collaborate

effectively with a team. A determined individual who is willing to put his best foot forward to overall benefit a

company’s success. Creative, adaptable and flexible to function well in a corporate IT environment.

Skills:

• •

Troubleshooting Hardware and Software Blackberry Operating Systems

Mapping Network Drives

• •

Service Desk Manager

• Printer Maintenance for Inkjet Printers • Excellent at Taking Initiative

• Knowledge in Active Directory

Excellent Communication Skills •

• Microsoft Office 2007, 2010 and 2013 • Ability to Multi-task Effectively

• Efficient in Windows 7 and 8 • Strong Motivation and Leadership skills

• Efficient in Mac OS

• Android Operating Systems

Experience:

Marsh and McLennan

Local Technology Assistant, July 2013 – January 2014

• Supported end users using the company’s service desk manager ticket queue

• Installed approximately 15 -20 office workstations with I.T. equipment for new hires

• Provided excellent customer service skills by responding to incidents in a timely manner

• Clearly expressed ideas through written and verbal communication

• Gained knowledge of hardware and software through hands on training

• Used asset tracking system to do monthly inventory checks

• Preserved the data integrity of the computer by utilizing wipe/erasing security software

Dollar Tree

Cashier, June 2010 – March 2012

• Demonstrated excellent customer service skills with a positive attitude

• Handled customer’s purchases by collecting different types of payment options

• Counted drawers for overages and shortages at the end of each shift

• Re-stocked, cleaned and organized merchandise

Education:

Year Up Chicago / Harold Washington Community College

Major: Computer Science

Student, March 2013 - January 2014

I.T. training certificate received –January 2014

Strata certificate received – February 2014

Robert Morris University

Major: Business Administration

Student, July 2011- May 2012

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