Customer Service Sales

Ehren neal **** BACK bay court, APT.D, Charlotte, nc 28212

704-***-**** ( ******@*****.***

objective: To obtain a position in which I can use my skills and strong

work ethic to benefit my employer and be of service to others.

Employment

Charlotte-Mecklenburg Schools Charlotte, NC

August 2008-Current

Bus Driver

. Pick up and drop off students at regularly scheduled neighborhood

locations, following strict time schedules.

. Check the condition of a vehicle's tires, brakes, windshield wipers,

lights, oil, fuel, water, and safety equipment to ensure that

everything is in working order. Report any bus malfunctions or needed

repairs.

. Comply with traffic regulations in order to operate vehicles in a safe

and courteous manner.

. Read maps, and follow written and verbal geographic directions.

Maintain order among pupils during trips, in order to ensure safety.

Report delays, accidents, or other traffic and transportation

situations, using telephones or mobile two-way radios.

. Maintain knowledge of first-aid procedures and keep bus interiors

clean for passengers.

United States Postal Service Charlotte, NC

November 2013-January 2014

PSE Processing Clerk

. On a rotation basis, performed all of the following duties: loaded

mail onto automated equipment, culling out non-processable items;

entered sort plan and started equipment; monitored flow of mail to

ensure continuous feed; swept separated mail from bins stackers; and

stopped equipment when distribution run or operation was completed.

Ran machine reports, cleared jams and contacted maintenance for

assistance when required.

. Prepared work area, ensuring all necessary support equipment and

materials, including labels, trays, and other containers, were in

place. Made one or more sortations of outgoing and/or incoming mail

using the appropriate sort program or manual distribution scheme.

. Removed sorted mail from bins or separations and places into

appropriate trays or containers for further processing or dispatch

based on knowledge of operating plans and dispatch schedules, or at

the instruction of supervisors or expediters; riffled or verified mail

to ensure sortation accuracy as needed when necessary.

. Followed established safe work methods, procedures and safety

precautions while performing all duties. Performed other duties as

assigned.

Sprint Charlotte, NC

May 2012- December 2013

Customer Financial Service Agent

. Handled inbound customer care calls and obtained payments of past due

invoices.

. Gathered data and documents proper systems per customer requirements.

. Held responsible for basic customer and tam communication via email,

memos and voicemails.

. Successfully performed various duties as assigned including solving

technical support issues.

Citi Trends Charlotte, NC

October 2006- June 2007

Sales Associate

. Maintained accurate records of all sales, balanced ledger, and

utilized cash register.

. Exhibited technical selling skills and product knowledge in all areas

and provided excellent customer service

. Demonstrated professionalism - including the ability to carry on

knowledgeable conversations with supervisors and managers.

. Maximized all opportunities in the process of closing a sale resulting

in the taking of market share from larger competitors and had a

complete understanding of pricing and proposal models.

Bath and Body Works Charlotte, NC

September 2005 - January 2006

Lead Cashier

. Completed all cashier transactions including returns and exchanges and

provided excellent customer service.

. Trained newly hired cashiers. Maintained accurate records of all

sales, balanced ledger, and utilized cash register.

. Maintained inventory by replenishing sales floor and stockroom with

merchandise.

. Demonstrated technical selling skills and product knowledge in all

areas.

Education

ITT Technical Institute, Charlotte, NC

June 2010-

July 2011

Concentration in Criminal Justice

Montreat College, Charlotte, NC

February 2009 - January 2010

Concentration in Business Management

Skills

Microsoft Word 2007, Microsoft Word 97-2003, Excel, Publisher, PowerPoint,

Flash and 10-key.

Quick learner; Hard worker; Team player; Self Motivated; and have strong

Customer Service skills.

Contact this candidate