Customer Service Administrative Assistant
Resume:
EVA MARIE SIMS
Email: ************@*****.***
CAREER SUMMARY
Knowledgeable administrative assistant with extensive secretarial, administrative and personal
assistant experience in such diverse industries as city government, manufacturing, health and
education. Proven ability to manage projects, provide extraordinary customer service and organize
effectively.
Additional strengths:
• Excellent attendance
• Proficient in Microsoft Word, Outlook, Excel, Publisher, Power Point and Quick books
PROFESSIONAL EXPERIENCE
Minnie’s Child Care Center
Accounts Receivable Bookkeeper/ Administrative Assistant- July 1 2010-Present
• Prepare client statements bills and invoices
• Generate weekly aging reports
• Resolve accounts receivable issues with clients
• Determine payment schedules with clients
• Perform daily reconciliations
• Monthly billing to state and county agency
• Manual payroll-manual system
• Administrative and clerical support
Cleveland City Council
Executive Assistant -June 2007-June 2009
• Provided assistance to residence with community service inquiries and concerns
• Liaison intervening between departmental staff and community residents
• Provided administrative and clerical support
• Prepared responses to correspondence containing routine inquiries
• Opened, sorted, and distributed incoming correspondence, including faxes and email
• Greeted visitors and determine whether they should be given access to specific individuals
• Read and analyzed incoming memos, submissions, and reports to determine their distribution
• Maintain resident data base
• Manage and maintain executives’ schedule
• Coordinate community meetings, fund raisers, community events and special projects,
• Assist with the preparation of monthly news letter
Barudan America
Sales Administrative Assistant-May 2006-June 2007
• Assisted sales manager with trade shows and special projects and sales presentations
• Created and updated spreadsheets and sales projection reports
• Supported sales and marketing managers by tracking, investigating, and reporting sales
information
• Maintained customer database by inputting customer profile and updates
• Provided product, promotion, and pricing information to customers
• Prepared and distribute monthly mailers
• Provided excellent customer service which produced an increase in viable sales leads
Cleveland Metropolitan School District
Payroll Clerk March 2004 – May 2006
• Provided administrative and clerical support
• Processed bi-weekly computerized payroll
• Maintained payroll records
• Processed employee verification requests
• Prepared workers compensation reports
• Completed disability claim forms
• Team leader for special research projects
Mars Hill Corporation, Treatment Center
Executive Assistant- Accounts Receivable Manager- March 2001 – March 2004
• Prepared client statements, bills and invoices
• Prepared insurance billing, updated data and verified coverage
• Registered clients
• Analyzed delinquent accounts; contacted delinquent clients to set-up re- payment schedule
• Generate weekly aging reports
• Initiated collection efforts that successfully boosted revenue by 30% ( for 2 consecutive years)
• Prepare accurate monthly billing adjustments
• Assisted with insurance write-offs and contractual adjustments
• Investigate and resolve billing and account discrepancies
• Manage and resolve customer inquiries
• Compile data and prepare monthly reports and statements
EDUCATION-1975-1978 Attended Kentucky State University Frankfort, KY – non degreed
1972-1975 Attended John Adams High School Graduated/Diploma
REFERENCES- AVAILABLE UPON REQUEST
Contact this candidate