Customer Service Assistant

Lillie Middlebrook Benjamin

***** ****** ****** **

Sugar Land, TX 77498

Cell: 281-***-****

*****************@*****.***

SUMMARY

Extensive Human Resource experience in Policy Proficient in Microsoft Office (Word, Excel,

Administration and Implementation PowerPoint, Access) and HRIS (ADP, People Soft

and Banner) Typing WPM 55

Excellent Customer Services skills, resulting in

solving problematic issues Coordinate Training and Staff Development and

Identified benefits business documents and accounts

Possess Knowledge of expediting federal compliance

reports and corporation budget compliance reports Two year recruiting project for METRO bus drivers

Proven experience of preparedness for federal and Administered Corporate zero tolerance drug and

state audits alcohol testing program

Coordinate Benefit and Corporate Responsibility Account Payable and Auditing experience

Experience and knowledge of Yardi and MRI Account Receivable and Billing experience

(Property Management Software) Sage ERP Accpac

(Accounting Software)

PROFESSIONAL EXPERIENCE

Carlton Staffing, Stafford, Texas 9/2012 – Current

HR Assistant (Lamberti Chemical USA, Inc.) 7/2013 Current

Administer policies and programs in scheduling, payroll, timekeeping, tracking and updating paid time off,

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benefits, interviewing, background check, hiring, new employee orientation and safety programs that includes

random drug testing and annual physicals. Monitor boots and safety glasses program.

General Accounting & Billing (Floater) (Wenaas USA) 12/2012 – 4/2013

Research and review problematic invoices for resolution of outstanding payment

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Prorate expenses to be debited or credited to each invoice and complete a three way match of invoice, receiving slip

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and payment

Assist finance department with a seven year audit via research and reconciliation of past and current vendors

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account

Entered data for vendors payment of purchase

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Customer Service, inside sale, enter and verify customer order information

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Check and direct specified department of order request and inventory availability to fill customer order

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Other assignments as requested to complete daily productivity

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HISCO Inc, Houston, Texas 2/2012 – 7/2012

Human Resource Support

Payroll and reconciling benefit invoices

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Employees Benefit enrollment and background check

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HRIS entry and reports

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Alief Baptist Academy, Houston, Texas 2010 2011

Teacher Assistant and Test Assessor

Assist Kindergarten and Pre K teachers with daily classroom instruction to students

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Sub Teach students for absent classroom instructor

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Test First graders and Kindergarten on mathematical abilities.

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Job Training Institute (JTI) Non Profit Organization, Houston, Texas 2009 2010

Job Placement Coordinator (Volunteer)

Soliciting, identifying, announcing and matching fulltime and part time job opening with qualified student and

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alumni applicants

Conduct post interview assessments and follow up on hiring decisions

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Compile and report job placement data to appropriate personnel and entities

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And all other assignments that will transition students into a career.

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McConnell Jones Lanier & Murphy LLP Consulting, Houston, Texas 2006 – 2008

HR Specialist, Document Management & Account Payable Specialist

Administered and complied to all human resources generalist duties

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Maintain employees personnel, benefit, talent and certification, termination, background and employment

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verification files

Conduct new hire orientation for explaining to incoming employees benefits, personnel policies and compensation

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Recruitment support and background check process

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Assist HR Manager with over all daily administration

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Document, review and analyze the cost accounting procedures, management and system for a disaster relief

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program costs

Extensive account reconciliations for multi property vendors and analyze vendors account for resolution and

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problem invoices

Identify and document audit findings. Communicate audit exceptions and assist in the resolution of same. Assist in

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report preparation of findings and recommendations

Assist with the review of disaster relief activities and methods for determining reimbursable costs from a

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government agency.

Metropolitan Transit Authority of Harris County Texas (METRO), Houston, Texas 1995 – 2005

HR – Employee Assistant Program Compliance Officer and Specialist – Benefit Analyst – Training and Staff

Development Coordinator

Administered company zero tolerance drug and alcohol program

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Responded and complied to TXDOT triennial review audits and federal transit administration audits

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Revamped the drug and alcohol policy and implement procedures to meet federal compliance and regulations

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Trained frontline supervisor on new drug and alcohol procedures

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Participated in a two year recruiting and interview project

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Communicated with vendors to ensure proper customer services and claim resolutions

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Verify employee benefit eligibility and participated in company wide annual enrollment

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Coordinate employees in house computer training classes and management reorientation skills

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Database search and recruitment of college seniors and graduate students for the company’s successful internship

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program.

EDUCATION

JACKSON STATE UNIVERSITY

Jackson, MS

Degree: Bachelor of Science Business Administration

Current Studies: Medical Billing & Coding

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