Engineer Manager
Resume:
Terrance Michael Butler
MORENO VALLEY,CA
Objective: To obtain a position in the Telecommunications Field that will
allow me an opportunity to utilize and enhance current knowledge and
skills, to also work within a company that will allow the opportunity for
advancement and growth.
Professional Experience
STALEY TECHNOLOGIES February 2013 -DECEMBER 2013
Corona, California
VOICE & DATA TECHNICAN:Manage, install, analyze, and maintain the retail
customer base Voice & Networking communication systems. Knowledge of
telephony and VOIP/IP telephony systems/software/hardware/testing
accessories; terminology; cabling/wiring standards for networks and
peripheral equipment: SIP, TCP/IP, UDP; configuration and optimization of
IP equipment and software/tools along with VOIP issues and mitigation
strategies and telecommunications principles, procedures, terminology and
systems: LAN/WAN components and systems, internet, email system.
Knowledgeable skill in installing and maintaining computer networks and
systems, including repair and testing of fiber optic,coaxial,catergory
5e,and category 6 cabling.
AT &T NETWORK SERVICES JUNE 2007 - JULY 2010
LIVONIA, MICHIGAN
REGIONAL OUTSIDE PLANT SERVICE TECHNICIAN: Maintained and conditioned
outside infrastructure for both aerial and underground plant throughout
Michigan, Indiana, Ohio, Illinois and Wisconsin; Managed blueprints and
paperwork relating to daily assignments issued by first level management
and closed all tasks through the CMC and the Engineering Department
WACHTER NETWORK SERVICES INC. JUNE
2004 - OCTOBER 2006
Lenexa, Kansas
IT FIELD TECHINICAL ANALYST/ENGINEER: Provided maintenance and service to
the network infrastructure for Cisco routers and switches, Bay Comm
switches, Access Point devices, DVR, security cameras, KIOSK and all issues
for the major retailers; Wal-Mart, Lowe's, Target, Sears, and Starbucks
throughout the U.S.; Maintained Centigram Voice Mail Systems, Widmer time
stamps, building cable television system, Internet Trading System and
Dictaphone recording equipment; Serviced voice communication equipment, fax
machines, local telephone lines and all dedicated circuits; Assisted with
the development of policies and procedures applicable to the
telecommunications systems; Helped develop system contingency plans and
redundancies; Handled punch downs and system termination. Performed
system maintenance including backups, user account maintenance, access
privileges and security.
July 2003 - July 2004
NORVERGENCE, INC.
Newark, New Jersey
CCS Field Manager (Contractor): Provided technical support to our Branch
Sales Team and the Market Vice President. Analyzed customer's phone bills
(local, long distance, cellular and internet). Conducted site surveys for
product installations, coordinated appointments with vendors, CLEC, LEC and
NOC for testing both LAN and WAN networks. Installed, programmed and
maintained all software and hardware for the ESI-IVX, E-CLASS and S-CLASS
CCS phone systems. Duties also included maintaining a friendly relationship
with the customer in case there were any moves, adds, changes or upgrades
they may desire in the future.
October 2002
to July 2003
XPLORE TECHNOLOGIES
AUSTIN, Texas
Systems Administrator (Contractor): Consulted with management to analyze
computer systems needs for information technology and functional
operations, which assisted in determining the scope and priorities of
projects, system capacity and equipment acquisitions. Managed the
development and implementation of installation and operation of functional
systems while providing tech support to end-users. Negotiated contracts
with consultants, technical personnel and vendors for services and
products.
November 1988 to AUGUST 2002
SUNTEL SERVICES INC.
TROY, Michigan
Technical Support/Switch Analyst: Monitored and maintained traffic on the
Avaya Definity G3 PBX and Nortel Meridian Switch; Coordinated the
implementation of verifying the billing of new telecommunications products
and services; Provided periodic reports regarding the status of product
implementations; Maintained all ISDN and T-1 circuits; Installed and
maintained both security and video conferencing equipment; Installed and
maintained all mobile and stationed VHF and UHF radio systems installed on
the DSL modems and all related software, applications, repeaters and mobile
data terminals. Executed all moves, add-ons and changes for the
Administrative Office Building and all branches; Maintained both mainframes
(voice and data) cross connects, jumpers, patch cords and connections to
all servers and routers.
Education
WAYNE STATE UNIVERSITY 1996 to1998
Detroit, Michigan
Certificate: Telecommunications
CAREER WORKS, INC. 1997 to 1997
Detroit, Michigan
Major: Electronics/Telecommunications
EASTERN MICHIGAN UNIVERSITY 1986 to 1988
Ypsilanti, Michigan
Major: General Studies
Training & Skills
Network Plan & Design Telephone Switch Lan Systems Design
Programming
ESI Phone Systems Data Programming Lucent PBX Programming
Contact this candidate