Customer Service Manager

David Tumbarello

*** ****** **. *********, ** ***15 702-***-**** *****.**********@*****.***

Objective

Management position which allows the demonstration of customer service,logistics, inventory control, project

management, and leadership skills proven by 9 years of successful experience.

Profile

Motivated, personable business professional with multiple years of training and a successful 8 year track record of

warehouse management. Talent for quickly mastering technology – recently completed Microsoft Office Suite

certificate course and hazardous materials transportation certification. Diplomatic and tactful with professionals and

non professionals at all levels. Accustomed to handling sensitive, confidential records.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated

ability to easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building

skills.

Skills Summary

1. Strategic Planning 5. Project Management 9. Team Building

2. Customer Service 6. Report Preparation 10. Budgets/ Reporting

3. Scheduling 7. Written Correspondence 11. Operations Systems

4. Inventory Control 8. General Office Skills 12. Professional Presentations

Employment History

Transportation/Operations supervisor, Iron Mountain lAS VEGAS, nv Jan 2013-Present

1. Supervision and assignment of specific responsibilities to all transportation personnel, which includes route

delivery, ensuring prompt and accurate delivery/pick up of all service requrests for customers and other

transportation activities as required by the needs of the company and the customer base

2. Ensure that the transportation activities as required by the needs of the company and the customer base

3. Manage the human resources aspect of supervision including performance appraisals, counseling and

various performance marker measurerments

4. Overseeing and scheduling the day to day activities of transportation employees

5. Frequent communication with management team regarding status and logistics of deliveries/pick ups to

ensure quality service is provided to our customers.

Warehouse OPERATIONS MANAGER, VITACOST LAS VEGAS, NV JULY 2012-OCT 2012

6. Oversees and inspires all fulfillment supervisors and associates

7. Proactively implemented solutions for continuous improvement

8. Managed lean manufacturing principles

9. Used metrics to manage the workflow

10. Helped construct annual budget and ensured performance at or above that standard

11. Ensured the safety levels are far above the industry standard

12. Drove a culture of exceptional customer experience…every day

13. Demonstrated the understanding of customers needs and how to deliver results; adopted a systematic and

organized approach to producing immediate results

14. Coached and challenged employees to maximize performance, embraced change, and anticipated customer

needs

15. Hired, developed, trained, and promoted high performing individuals who will provide quality support to

customers.

David Tumbarello

Transportation/Operations coordinator, nAVISTAR iNTERNATIONAL lAS VEGAS, nv NOV 2009-

JULY 2012

16. Responsible for the daily operations in the shipping department

17. Maintained cut times for all of the carriers leaving daily

18. Involved in the process to streamline pick zones and sequence. These enhancements delivered a 30%

reduction in associate travel time.

19. Helped reduce carrier and customer claims by keeping the dock highly trained through proper loading

procedures

20. Responsible for the hazardous materials transportation

Warehouse operations Manager, CRESCENT HEALTHCARE RIVERSIDE, CA MAR 2008-NOV 2009

1. Responsible for the overall warehouse and delivery side of a home healthcare facility.

2. Kept a 98% inventory control rate at all times

3. Reduced fuel costs from proper route planning during the delivery process

Warehouse operations manager/Operations, USmc yuma, az nov 2003-nov 2007

21. Managed two separate departments of aroud 15 employees per department.

22. Counseled employees on work performance, organizational culture, ethics, conduct, and promotion

23. Provided on the job training and classroom instruction with 10 employees per class

24. Prioritized and assigned daily tasks, evaluated performance and recommended proficiency and conduct

reports.

25. Proficient in planning, provisioning, and determining requirements; responsible for acquisition,

distribution, records maintenance, and accountability of warehouse material worth approximately 10

million dollars.

26. Improved overall supply effectiveness by consolidating the number of requisitions going out into the supply

system and increasing the quantities on the remaining number of requisitions.

27. Conducted inventory of storage facility consisting of small and large item parts, equipment, and office

supplies while maintaining a minimum of 96% accuracy rating.

28. Performed quarterly audits of 7 departments ensuring compliance with Department of Defense Directives

Education and Special Skills

UNIVERSITY OF PHOENIX – Las Vegas, NV

Bachelors Degree in Business Managenent, 2010 2012 GPA: 3.2/4.0

UNIVERSITY OF PHOENIX – Las Vegas, NV

Associate’s Degree in Psychology, 2008 2010 GPA: 3.5/4.0

Hazardous materials Transportation Certification, 2011

Leads light for Supervisors Completion, 2011

Lean Champian, 2011

Certified Forklift Operator/Trainer, 2013

Highly skilled in Microsoft office, Nalcomis, R supply, ASKIT, WMS, TOLAS, Kronos and internet based

inventory/warehouse management systems.

546 Eresma St. Henderson, NV 89015 702-***-**** *****.**********@*****.***

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