Manager Quality Assurance
Resume:
JORGE C. LIM
San Jose, California 95112
Tel: 408-***-****
E-mail: *********@*****.***
JOB OBJECTIVE
To obtain a position where I can contribute my skills, education and experience to help achieve company
business goals by creating effective solutions for the company and through exemplary work.
SUMMARY OF QUALIFICATIONS
• An enthusiastic worker who is willing to implement all possibilities to get the job done
• Versatile, can perform complex tasks and manage sensitive issues
• Key strength is building and maintaining delicate business relationships with the top accounts of a
company
• Good foundation in Information Technology Regulatory Compliance & Quality Assurance
• Fast learner
• Leader and Team player
EDUCATION
2002 – 2003 ATENEO DE MANILA UNIVERSITY - GRADUATE SCHOOL
Undergraduate, Masters in Business Administration (MBA)
1994 – 2000 DE LA SALLE UNIVERSITY
Bachelor of Science degree in Computer Science
Major in Information Technology
Dec 2013 MISSION COLLEGE, SANTA CLARA, CALIFORNIA
Certificate of Proficiency in Programming & Software Development
(Java, Python, C++, MySQL, PHP, JavaScript, VisualBasic)
WORK EXPERIENCES
Sep 2011 – Sep 2013 Product Compliance Tech
ABBOTT DIABETES CARE (Alameda, California)
• Managed product compliance primarily for Quality Assurance and secondarily for returns and
refunds. Ensuring all functions adheres with Abbott, ISO, FDA and other Regulatory, Safety &
Legal body standards.
• Validated information accuracy and properly book them into the Abbott Complaint Handling System
(IQ Enovia).
• Performed Phase 1 Investigation to ensure Product Compliance and properly address the Complaint
as specified in the procedure(s).
• Handled potentially bio-hazardous products returned by the consumer.
• Efficiently organized and filed summary reports on a daily, weekly and monthly basis.
• In coordination with the Customer Service Group, processed Unknown/Unspecified product
complaints using Salesforce.com-OneStep for proper evaluation and investigation
Nov 2007 – Oct 2011 Sales & Operations Manager / Partner
APOZAGA (Subic Bay, Philippines)
• Developed and Implemented Accounting, Marketing & Operating programs for the business
• Checked and verified daily and monthly sales reports
Feb 2005 – Oct 2011 Sales & Operations Manager / Franchise Partner
VILLMAN COMPUTER SYSTEMS, INC. (Subic Bay, Philippines)
• Developed and Implemented Marketing programs for target clients primarily for awareness, repeat
purchase and brand loyalty to products and services
• Developed standard and customized product and pricing strategy
• Managed top accounts, ensuring successful delivery of products and implementation of service
standards
• Supervised sales, technical, and administrative staff to ensure smooth execution of day-to-day tasks
Jul 2002 – Jan 2005 Account Manager
ACE-SAATCHI & SAATCHI PHILIPPINES
(Regional Division of Saatchi & Saatchi Worldwide)
• Developed Annual and Long-term Marketing Campaign for the Client, functioning as a Marketing
Communication Liaison
• Responsible for overall Account Management of Phillip Morris International (Marlboro Lights),
directly reporting to the Group Account Director
• Worked closely with the Client and the Agency’s creative pool and media team, as well as its
network of communications specialists in production, special events, and PR/Publicity
• Ensured all marketing efforts adheres to the Advertising Board (AdBoard) regulations and bylaws.
Aug 2000 – Jul 2002 Account Manager
BBH-CPI (Regional Division of Bartle, Bogle & Hegarthy Global)
• Developed Annual and Long-term Marketing Campaign for Clienta, functioning as a Marketing
Communication Liaison
• Responsible for the overall Account Management of various clients, including provision of
competitive analysis, consumer probe, SWOT analysis, creative strategy development, media
monitoring and budget planning
• Worked closely with Assigned Clients and the Agency’s creative pool and media team, as well as its
network of communications specialists in production, special events, and PR/Publicity
• Actively participated in the campaign development for new business pitches, several of which were
won including Nextel Communications, Stiefel Philippines, and Memphis Cigarette
• Ensured all marketing efforts adheres to the Advertising Board (AdBoard) regulations and bylaws.
• Accounts managed: Nextel Communications (Nextel Roaming), Metro Pacific Corporation
(Institution), Whitehall (CaltratePlus), Stiefel (PanOxyl Acnegel), Colgate Palmolive (Palmolive
Shampoo, Colgate Fresh Confidence), Auto Prominence Volkswagen), Telengtan Bros. & Sons
(Memphis Cigarette), TCL Sun (TCL TV)
PERSONAL BACKGROUND
• Proficient with Microsoft Project & Microsoft Office suite (Word, Excel, Powerpoint, Access)
REFERENCES
Available upon request
Contact this candidate