Customer Service Sales

LOUVENIA DUNCAN

P.O. Box ****• Sumter, SC ***** • **********@*****.*** • 803-***-****

A professional with superior abilities and a diverse background in financial service, customer

service and office technology .

Microsoft Word ● Excel ● Access ● PowerPoint

CORE COMPETENCIES

Customer service, insurance, telecommunications, office technology, multi-line telephones,

facsimiles, telephone banking, meeting coordinator, transportation coordinator, mail room

coordinator, receptionist, presentations, computers, management, and public speaking.

SUMMARY OF QUALIFICATIONS

Exceedingly knowledgeable administrative professional with a proven executive ability for

office management and supervision.

• Superb communicator and tenacious project oriented leader. Diverse administration

experience in projects of progressive power and refined ability to function at the highest

level of professionalism.

• Brilliant abilities to lead projects, inspire and mentor diverse teams toward common goals

and objectives and progress employees for future positions in accordance with their

personnel plans.

• A leader and commanding innovator encompassing the ability to handle multiple-projects

simultaneously while delivering top-quality, valued effects.

• Proven success in sales, marketing, and customer service.

PROFESSIONAL EXPERIENCE

Computer Lab Manager August 2012 – Present Sumter Schools, Sumter, SC

• Manage the lab at Crestwood High School, maintaining all equipment, performing typical

computer operations such as Microsoft Word 7, Excel, PowerPoint, Outlook, and the

internet.

• Coordinate and schedule classes for use of the lab

• Site Coordinator for the credit recovery program

• Supervise students during the credit recovery distance education program

• Typical administrative and clerical duties

Administrative Specialist Aug.2009 to March 2011 SC Dept. of Labor, Columbia, SC

Columbia, SC

• Assisted South Carolina professionals with licensure, renewals, license changes using a

variety of administrative skills.

• Educated applicants on licensure procedures and state requirements

Customer Service Representative Nov. 2007 to May 2009 Sprint/Nextel Charlotte, NC

Sprint/Nextel

Charlotte, NC

• Assisted inbound callers with telecommunications service and sales

• Provided customers with accurate and precise information assisting them with account

inquiries, bill pay, account changes, troubleshooting, and a variety of other

relative functions.

• Consistently exceeded sales goals.

• Successfully exceeded all standards for calls providing excellent customer service.

Instructional Assistant 2004 to 2005 Meadowfield School Columbia, SC

• Taught students in Child Development and Kindergarten classes

• Performed all relevant administrative duties such as correspondence to parents and

guardians, maintained attendance, and assisted with home visits and student testing

• Assisted the Lead Teacher and worked as Substitute Teacher as needed

EDUCATION AND TRAINING

Master of Arts

Ashford University, Clinton, Iowa

Area of Study: Education

Master of Arts

Columbia International University, Columbia, SC

Area of Study: Biblical Studies

Bachelor of Arts

University of South Carolina, Columbia, South Carolina

Area of Study: Sociology

Training, certifications, licenses and professional associations

•Licensed Life, Accident and Health Insurance Producer

•Certified Notary Public

•Microsoft Word, Excel, PowerPoint

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