Frank Gomes Jr
Andover, MA *****
*******@***.***
Summary
A highly results oriented Senior Technical Support Analyst for over 15 years in a Quality
Assurance Organization.
Strong in testing and quality rating of highly complex digital and analog electronic transmission
and switching systems. Logical; analytical, methodical, committed to excellence
Skills
Oscilloscopes, multimeters, digital transmission analyzers, etc. Analyzed test results
Read blueprints Honest, trustworthy Coped with deadlines
Safety conscious Organized, prepared Open minded; tactful
Microsoft Excel Microsoft Word Microsoft Outlook
Work Experience or Volunteer Experience
Senior Technical Support Analyst 1979 - 2002
Alcatel-Lucent, North Andover, Mass
• Troubleshot and visually inspected products for conformance to established quality
standards
• Communicated to management the results of audits through weekly reports
• Initiated nonconformance procedures when warranted by deteriorating quality trends
• Performed ESD process checks to ensure production shops were conforming to ESD
procedures
Five Tier FAM Analyst 2002 - 2008
Alcatel-Lucent, North Andover, Mass
• Returned material coordinator responsible for returning defective material back to
suppliers
• Material management analyst responsible for creating orders, storeroom operations
( creating picks every 15 minutes past the hour to locate product from pallet area ).
Production Operator (Temporary) Jan 2011
Cabot Corporation, Billerica, Mass
• Fill station operator, press operator, various duties as assigned
Test Operator (Temporary) Apr – Jul 2011
Sanmina – SCI, Derry, New Hampshire
• Tested and troubleshot GPS panels and circuit packs
• Set-up and operated HP 8510 Network Analyzer
Material Handler (Temporary) Sept – Oct 2012
Millipore Corporation, Burlington, Mass
• Picked and packed orders (for medical device industry)
Production Operator (Temporary) Jan – Feb 2013
Sonoco Corporation, Andover, Mass
• Packed razor blades
Production Associate (Temporary) Mar – Apr 2013
Metal-Wave Corporation, Amesbury, Mass.
• Used hand tools to separate electronic components
Test Operator (Temporary) Jul – Jan 2014
IRobot Corporation, Bedford, Mass.
• Maintained and monitored multiple robots under test
• Reported abnormal or unexpected behavior of the robots
• Administered dirt and hair periodically to the test surface
• Logged failures and problems in Excel spreadsheet
Education and/or Training
Bachelor of Science Information Systems, University of Massachusetts, Lowell, MA
Professional Development
Transmission Products & their functions in networks
DACS II Operations & Maintenance
DACS IV-2000 Overview MCSA,
A+, Net + certification training at New Horizons, Nashua NH. ( Starting in March 2009 Finished
Aug 2009. )