Computer Science Technical Support

Location:

Posted:

March 04, 2014

Daniel Cook

*************@*****.***

*** ********* **. ***. ** New York, NY 10032

OBJECTIVES

Seeking a Desktop Support Technician position which will require the utilization of my hardware, software,

and communication skills to ensure the company’s success.

EDUCATION

TEXAS STATE TECH COLLEGE

AA Computer Science

• Dean’s List 3.9/4.0

WORK HISTORY

Texas Association of Counties

1210 San Antonio Austin TX 78701

Technical Support Analyst II August 1998 – September 2013

Maintained and monitored data center for company using VMware with 65 Window virtual servers, 150

VMware View virtual desktops and 40 VMware ThinApp virtualized applications. Highlights of system

hardware consist of HP ProLiant Servers, VCE vBlock, Cisco Routers & Hubs, HP Workstations with IP

Sentry Network Monitoring Gear.

My daily routine was dictated by the needs of 150+ users, quickly resolving hardware/software problems

and concerns. Other duties included interfacing with outside vendors, insuring backups were successful,

and all virus definitions were updated.

EXPERIENCE AND SKILLS

My extensive experience has given me proficiency with HP workstations/laptops/printers/ scanners,

Linksys wireless nodes, A/V equipment, Shoretel phone system, IPhones, IPads, and Blackberry

handhelds.

Besides on the job training I have been trained on Microsoft products, VMware, HP products, and

Security systems.

REFERENCES

Dave Keene Security VP Bank of America 512-***-**** *****.*.*****@*************.***

Terry Wyatt Comptroller Texas Assoc. of Counties 512-***-**** *********@*****.***

Judge Jay Johnson Co-worker TAC 512-***-**** *****@*****.***