Customer Service Medical Assistant

T ameca M ills

***** ** **** **** **** Houston,

T X 77065 Apt 225

Cell: 281-***-****:

t ************@*****.***

P rofessional Summa ry

I am a well-focused, disciplined individual with ability to prioritize in a fast pace environment. I am an

avid learner, motivated, positive person that is able and willing to communicate effectively with others.

I am adamant in seeking ways to educate myself; no matter what the subject maybe, and enhancing my

acquired skills. I embrace in any setting.

E ducation and T raining

Diploma/Certificate: Medical Assistant, 2002

Texas School of Business- Houston, TX, US

H igh School Diploma : Basics, 2000

Westfield- Houston, TX, US

Graduated from Westfield High School in 2000 with a diploma – Excelled in academic basic courses,

Basketball, Track and Field and was a member of the Art Society and of Who’s Who.

North Ha r r is Community College - Houston, TX, US

Skill H ighlights

• Professional and In tegrity

• Sound decision making

• Relationship and team building

• Effectively influences others

P rofessional Experience

Customer Care Assistant

June 2013 –Current

Xerox Commercial Solutions, L LC- Houston, TX

Responds to telephone inquiries and complaints using standard scripts and procedures. Assist

customer with applying for Capitol One credit card product to fit their needs. Gathers information,

researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution

i n a timely manner. Informs customers about services available and assesses customer needs.

Senior Cor rectional Officer

January 2006 to November 2012

Ha r r is County Community Supervision Depa rtment - Houston, TX

Provided thorough supervision for day-to-day operations of facility in accordance with set policies and

guidelines. Jumped in to fill gaps for on call rotation when necessary. Regularly evaluated employee

performance, provided feedback and assistance, coached and disciplined staff as needed. Organized and

led weekly personnel meetings with <5> team members. Reviewed and approved time cards for

p rocessing by payroll department. Routinely evaluated the overall resident care within the facility and

d iligently enforced high standards.

Cashier

September 2002 to October 2003

Walmart Super Center - Houston, TX

Accountable for cash t ransactions, debit/credit card and check transactions, issue receipts, refunds,

credits, or change due to customers. Request information or assistance using paging systems. Assisted

i n resolving customer complaints. Greet customers entering establishment and providing great

customer service.

Security Screener

January 2001 to June 2001

H untleigh USA - Houston, TX

Monitored airport security check-in, searched passengers and their f lights. Ensured safety and

security at check point station.

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