Customer Service Sql Server

GUS KATSIGIANNIS

*-** *** ******

Fair Lawn, NJ 07410

Cell: 201-***-****

Home: 201-***-****

Personal e-mail: *************@*****.***

Profile

Systems Resource Analyst/Mid-Range Operator/Computer Operator

A big picture thinker committed to raising the levels of I.T. service

quality and support through timely event/problem resolution, clear and

precise documentation and follow through. Aided by a 10 year I.T. career

highlighted by diverse experiences on various Systems (e.g. Mainframe, Open

Systems, ESP, Application Systems) my goal is to be a part of a dynamic

team that will continue to cultivate my acquired skills as we grow and

support the business together.

Employment History:

MSE Corp. 2013 -

Current

Tech Support analyst

. Perform troubleshooting customer concerns with

regards to badge/pin access to sites.

. Program new badges and pins for customers, with

requested authority levels, and troubleshooting

issues concerning inability to badge into

various sites.

. Responding and verifying store alarms for

actual break-ins or false alarms.

. Determine and resolve cause of customer issues

in arming the stores alarm system, when

customer is unable to.

. Programming IP devices and network

troubleshooting.

United Parcel Service.

Operations Support Services Analyst

2005 - 2011

. Performed trouble shooting for AS/400,

Mainframe, Windows, Tandem, and Oracle on the

Unix/Linux &, extensive work with Websphere MQ

on mainframe, Unix/Linux and Windows platforms.

. Functional understanding of various

applications residing on the various operating

systems. Maintained a high degree of time

sensitivity in resolving any issues. This

increased customer satisfaction as well as

third level support satisfaction in my ability

to resolve software issues. Escalated to third

level and/or vendor support if needed.

. Escalation of unresolved systems / applications

to proper support staff and follow ups with

details of the resolutions. Project I worked on

was to resolve any and all security issues for

my co-workers to have the adequate authority to

perform their daily job. I completed the

project which streamlined the job functions and

increased productivity by 90%

MVS Console Supervisor

2004 - 2005

. Generated daily and weekly reports and creating

technical documentation.

. Trained approximately 7 new technicians in

mainframe operations (i.e. Initial Program

Load, troubleshooting various system and user

programs.

. Monitored systems the mainframe systems for

peak performance, troubleshooting problems

(i.e. hardware issues) and escalated to either

vendor for hardware problems or third level

support for software issues.

MVS Console Technician

2001 - 2004

. Monitored mainframe systems and system software

such as IMS, CICS, VTAM and also user submitted

jobs.

. Performed analysis and corrective procedures,

as first level support. This included

performance issues with the whole mainframe

system, system and job contentions and abends

(abnormal ends) of started tasks and user jobs.

. Updated the mainframe documentation assigned in

a timely manner.

. Performed IPL of systems including performing

failover of systems.

RHI - Consultant Position placement at UPS.

. Positioned as an MVS Console Operator. 2000 -

2001

Becton Dickinson, Franklin Lakes, NJ

Assistant Financial Database consultant 2000 -

2000.

. Maintained and organized an Access and SQL

Server databases for auditing purposes of over

130 different locations worldwide.

. Acquired data to be audited from inter-

corporate locations worldwide.

. Analyzed data and generated financial reports

and PowerPoint presentations for high-level

management

Professional Customer Service Experience

The Olive Tree Restaurant - Bergenfield, NJ

Owner/Food Service Manager 1985 -

2000

. Responsible for all finances, bookkeeping and

taxes.

. Organized personnel including interviewing/

hiring/ terminating and payroll.

. Maintained and organized food planning,

purchasing inventory, and customer service.

Education:

Bergen Community College

Devry University - 2012

perusing a Bachelors degree in Computer

Information Systems,

specialization in Web Development &

Administration.

Workshops Attended:

Object Oriented Programming in C++ (Bergen

Community College)

Data Structures and Algorithms (College)

Computer Architecture & design and intro.

Assembly language (College)

Introduction to SQL Server (UPS: instructor

led Class)

SQL Server 2000 Administration (UPS:

instructor led Class

Computer Skills: Hardware:

Hardware I have worked with and currently work

with. I have the skills to assemble computers,

configure peripheral devices and install software

(operating systems, Windows, Linux, UNIX and FreeBSD)

Software:

The Software products I have worked with

currently and in the past are as follows, Office

2010, IBM Websphere MQ (mainframe, AS/400,

Linux/UNIX, Windows and some exposure to Tandem), I

utilized Omegamon, CICS, DB2, TSO for monitoring

performance issues and troubleshooting on the

mainframe. I am familiar to JCL; I have familiarity

on SQL Server and the SQL language.

Personal references available upon request

Contact this candidate