Customer Service Manager

MALGORZATA MARCHWIANY

***** *. ***** ****.

Surprise, Arizona 85387

Cell – 630-***-****

Email – **********@*****.***

OBJECTIVE:

To Obtain a Long Term, Mutually Beneficial Position with an Established Company

SUMMARY OF SKILLS:

1Bilingual – English and Polish – Verbal and Written

2Computer Literate – Word, Excel, Outlook

3Excellent Interpersonal and Telephone Skills – Sales, Accounts Receivable

I am a highly motivated self starter who has held positions of responsibility throughout my

career. I accept responsibility, perform my assigned tasks without supervision, and am

organized, energetic, reliable, dependable, and trustworthy. I pride myself on my positive,

professional attitude and demeanor. I am a proven Team Player capable of supervising

others and work equally well with both Staff and Management

EXPERIENCE:

Blackhawk Molding – Addison, IL. 09-2009 to 09-2013

Internet Based Customer Service

Responsible for Handling International and Domestic Inbound and Outbound Client Calls,

Processing Orders, Credit Card Payments, Solving Customer Concerns, Setting up English/Polish

Pro forma Invoices in USD and EUROS. Setting up New Customer Accounts, Processed Dual

Language invoices and reconciled the Monthly Accounts for our Polish Manufacturing and

Distribution Facility

A & A Media, Inc. – Buffalo Grove, IL. 10-2008 to 08-2009

Customer Relations / Call Center

Responsible for Handling Inbound and Outbound Client Calls, Solving Customer Concerns,

Processing Refunds, Canceling Existing Accounts for an Internet Based Website Provider.

Shurgard, Safeguard, and Metro Self Storage – Metro Chicago, IL. 03-2004 to 05-2008

Self Storage Center Manager

Responsible for Renting Vacant Storage Units to New Lessees. Handled all Day to Day

Responsibilities of Running and Managing the Storage Facility without Supervision.

Professional Business Systems – Roselle, IL. 04-1998 to 03-2004

Machine Operator / Shipping Clerk

Responsible for Day to Day Operation of a Variety of Machines related to Printing Special Order

Jobs for Medical Professionals and for Shipping same.

EDUCATION:

Graduate of East Leyden High School – Chicago, IL.

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