Customer Service Data Entry
Resume:
Madelyn Farfan
*** ******* ***** ******, ** *****
********@***.***
Skills
Excellent Organizational Skills
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Strong Customer Relations Skills
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Computer Proficiency
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Data Entry
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Fax and Copy
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Fluent in Spanish
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Multi-Line Phone Skills
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Word Processing and Typing
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10-Key Calculator
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Filing
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Schedule appointments
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Work as Team Player
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Accounts Receivable
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Time Management Skills
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Research Abilities
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Data Entry Alpha/Numeric 8,000-9,000 Key Strokes
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CPR/First Aid/AED Certified – 2/13/14 to 2/13/16
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Computer: Microsoft Word, Excel, Power Point, Outlook
Certificates: Accounts Receivable Management 6/28/2012
City Carrier Assistant (temporary)
United Stated Post Office
6/2013 to 2/2014
Deliver and collect mail on foot or by vehicle under varying road and weather conditions in a
prescribed area.
Maintain professional and effective public relations with customers and others.
Follow and know postal laws, regulations, products and geography of the area.
Route all classes of mail in sequence of delivery along an established route.
Withdraw mail from distribution case and prepare it in sequence for efficient delivery
independently.
Prepare and separate all classes of mail to be carried by truck to relay boxes along route for
subsequent delivery.
Handle undelivered mail accordingly with correct procedures.
Deliver and obtain receipts for registered and certain insured mail.
Inform customers with postal information and provide postal forms as needed.
Reports to supervisor all unusual incidents or conditions relating to mail delivery, including
conditions of street letterboxes and centralized delivery equipment.
Keep all mail and truck safe at all times.
Customer Care Representative / Provider Services
Kelly Services Temporary Staffing / WellPoint (Anthem BC/BS)
1/2013 to 5/2013
Process requests for data by adding and correcting entries into a specific database.
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Keeping track of received data and source documents.
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Compiling, sorting, and verifying data that needs to be entered.
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Contacting other coworkers regarding missing data.
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Review error reports and enter correctly into computer.
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Respond to inquiries regarding entered data.
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Review queues in database
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Typing letters to providers
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IM with different departments
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Microsoft Outlook, Excel and Word
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Office Assistant / Administrative Clerk
Hallmark IT Temporary Staffing / State of Ct Dept. of Social Services
9/2012 to 1/2013
Numerical filing
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Alphabetical filing
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Typing spreadsheets
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Scanning
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Making copies
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Insurance Assistant
Fortira Inc. Temporary Staffing/Liberty Mutual Insurance
Wallingford, CT 7/2012 to 8/2012
Filing claims
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Typing
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Uploading to computer
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Sorting Mail
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Typing weekly reports
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Scanning documents
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Instant message with other coworkers regarding claims
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Microsoft Outlook
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Microsoft Excel
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Office Assistant / Data Entry Clerk
Westaff, Temporary Staffing East Hartford, CT 1/2011 to 6/2012
Typing
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Data Entry
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Schedule appointments
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Filing
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Answer multi-line phones
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Greet applicants
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Assist applicants on their applications if needed
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Maintain front office
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Order office supplies
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Verify I9 documents
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Stay up to date with company regulations and programs
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Review applications, administer tests, and determine if applicants can continue
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to next process
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Write letters of employment for applicants
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Shift Leader
Dunkin Donuts, Berlin, CT 8/2009 - 8/2011
Cashier
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Handling cash transactions
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Customer service collaborated with manager to analyze customer satisfaction
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Supervise employees
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A dedicated team player
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Promoted to shift leader in four months
Filing Clerk
Hartford Superior Court/Connecticut Personnel Temporary Staffing,
Hartford, CT 9/2007 - 9/2008
File court documents
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Data entry
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Account Receivable / Collection Specialist
RM Services, Meriden, CT 4/1998 -7/2003
Inbound and outbound calls
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Fast paced environment
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Typing customers information into database
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Assisted customers with their account by collecting payments or arranging
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Payment plans.
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Handled customer’s payments by credit card, debit card, or by check.
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Education:
South University Online, Savannah GA 1/2008-10/2011
Diploma
F.T. Maloney High School Meriden, CT
References Furnished on Request
Contact this candidate