Manager System

Juan H. Castillo

**** ****** **. *******, ***** *7007 832-***-**** *****.********@*****.***

Objective

To obtain a position in a company that can utilize my skills, knowledge, and experience.

Summary of Qualifications

With over eighteen years experience achieved in the IT field, I offer superb decision making skills, solid problem determination skills, strong communication skills, and outstanding initiative in any area. Exceptional skills accomplished when working under high pressure and deadlines. Extremely focused and motivated to accelerate in a competitive, fast-paced IT setting. Support users, local & remote printer problems. Problem Solving Skills on PCs, Laptops, Network printers & Microsoft based Networks. Good knowledge in networking, LAN, WAN and Windows-based operating systems. Self-motivated individual, who is great in teams, or with minimal or no supervision. Follows through with users after all problems have been solved. Able to adapt and apply new technologies and concepts

Skills

PeopleSoft Job Scheduling and Processing, Solarwinds Orion Network Performance Monitor (NPM) tools, HP Systems Insight Manager, Veritas/Netbackup System backup Monitor and tape rotation, Insight / Orion server monitoring, AS/400, Windows OS, Windows 2000 Server, Linux, MS Office, Novell, C++, Java, Cobol, VMWare, MS FrontPage, Windows NetMeeting, VB.net, ASP, PHP, MySQL, Tivoli Storage Manager (TSM), Lotus Notes, MS Active Directory, RS6000, DEC, VAX, Servers, Cabling, HTML, Backup Recovery and Media Services (BRMS), RTAPE, Robot Alert, Robot Schedule, Robot Replay, VPN, GWI ticketing, JCI (Job Control Interface), Linux Scripting, OMEGA2, JSS job control, OCM scheduler, OCI Job scheduler, EDS job scheduler, Compute Node Linux (CNL), and Remedy ticketing.

Education

Bachelors of Business Administration with emphasis in Computer Information Systems (3.15 GPA/ 4.0 scale), University of Houston Downtown, December 2005

Work Experience

NOC Analyst, Houston Independent School District

December 2010 – Current

* PeopleSoft Payroll Job Scheduling

* Work with end users from different departments to schedule jobs or to get new requirements to setup jobs in PeopleSoft.

* Coordinate with Payroll, Finance, Benefits and HR departments during a normal payroll week.

* Monitor HISD Fiber Ring and Hubs using Solarwinds Orion Network Performance Monitor (NPM) tools.

* Monitor servers using supplied software tools (HP Systems Insight Manager) and defined processes

* Monitor switches through the network and dispatch First Responders to sites for assessment

* Escalate any issues that cannot be resolved by the First Responders to the vendors

* Trouble shooting and reporting of data communication problems

* Utilized software ticket tracking systems (Remedy) to track problems

* Interact with users, technicians, service contractors and vendors

* Monitor the facility and environmental equipment to ensure a 7/24 availably of the Data Center

Contract Computer Operator, WesternGeco / Schlumberger

April 2010 – December 2010

* Monitor daily seismic processing system for any problems or errors.

* Monitor worldwide user jobs using OMEGA2, JSS, OCM, OCI and EDS job monitors.

* Create job batches for users to run on Linux based system to use specific

and non-specific CPU’s as well as monitor their process and completion

* Create job batches for users to run on Linux based system to use specific and non specific CPU’s as well as monitor their process and completion

* Capable of servicing a single or hundreds of users - running on a laptop or

across many thousands of compute nodes.

* Monitor errors with any compute nodes among several clusters then

running health check scripts for efficient processing.

* Re-image and reinstall problem nodes then running scripts to check for errors as well as connect to the problem nodes.

Contract Computer Operator, Walgreens

March 2009 – October 2009

* Monitoring daily processing and identify, escalate and assist in the recovery of all batch processing in a multi-system / Business environment to ensure all Quality Initiatives (QI) and Service Level Agreements (SLA) are achieved daily.

* Created local intranet website http://houstonrfc for the Houston office.

* Install and configure printers, wireless devices and PC’s.

* Execute and assist in predetermined Applications, Business, and Technical Services implementations into the AS400 / i-Series and Command Center platforms.

* Assist Manager / Supervisor / Team Lead in the execution of Continuity of Business testing for Applications, Command Center and Business recoveries.

* Assist in the design and implementation of enhancements to eliminate manual intervention.

* Daily printing of reports as requested by department heads.

* Setup of all media for meetings and setup of rooms as requested

* Received calls from users with all PC related issues that included Hardware and Software.

Contract AS/400 Senior Computer Operator, Comsys IT/Litton Loan Services

August 2008 –February 2009

* Perform daily transfers for Western Union, Princeton, Speedpay, and posting amounts received after verification of totals.

* Perform daily job selections using JCI and monitor job completion.

* Nightly save files and save to tape using AS/400 commands.

* Daily transmission of files to Western Union, Princeton, and Speedpay.

* Processing of daily checks for Accounting.

* Daily printing of reports as requested by department heads.

* Daily processing of jobs using Tidal software.

* Shutdown and initiate AS400 IPL(s)

* Ability to initiate and administer Restricted State Backups.

* Perform tape restore/save function

* Search and Interpret Job logs and Message Queues.

* Start and End AS400 Subsystems

AS/400 Senior Computer Operator / Helpdesk, Academy Sports and Outdoors

July 2006 - July-2008

* Performed nightly, weekly, and full system backups, and IPL six AS/400’s on a weekly basis. Daily restores for programmers and users using TSM and BRMS commands.

* Created and installed Robot Replay, Alert, and Schedule.

* Assisted the helpdesk, with eight other team members, which included questions regarding PC, AS/400, and store related issues (POS).

* Unlocking network accounts using Active Directory and Novell Server at Corporate or store level.

* Creation of Lotus Notes accounts for newly hired employees.

* Assisted users with offsite networking connectivity using VPN.

* Daily backup of database server using TSM commands.

* Weekly updating of Robot Scheduled jobs for efficiency.

* Weekend printing of job schedules for user requests.

* Running daily jobs schedules and adding them to Robot/Replay to run on a timed schedule

* Installation of network printers and AS/400 printers for users as needed using static IP addresses as needed.

Full Time Student, UHD

April 2003 - December 2005

AS/400 Computer Operator II/ Helpdesk, Cemex Incorporated

February 2000 - April 2003

* Performed nightly, weekly, and full system backups, and IPL’ed three AS/400’s on a monthly basis.

* Daily backups on CISCO servers as well as RS6000, VAX and DEC servers.

* Organized tapes and updated in RTAPE to obtain an updated version at all times for disaster recovery.

* Attended three AS/400 classes, and received Security certification.

* Assisted the helpdesk, with six other team members, which included answering questions regarding PC or AS/400 environments.

* Assisted users with connectivity issues with the system using VPN and Windows NetMeeting.

AS/400 Computer Operator I, Universal Fidelity Corporations

June 1996 - December 1999

* Managed a three-person team with daily EDI transfers along with daily backups for the system.

* Loaded client files to the AS/400 and ran CL’s to load properly to the system. Installed PTF’s when required by system on a monthly basis.

* Performed and created queries on client’s request on a daily basis.

* Answered and responded to system error messages, and improved productivity.

* Installed and configured AS/400 terminals, as well as configuration of PC’s.

* Performed full system backup on weekly basis or as needed.

* Assisted users with any problems or issues related to the system as well as any connection issues while trying to connect to our system.

* Administered client files on a daily basis, and ran queries to verify successful upload.

Projects

Software Upgrade and Installation, The Dental Studio

August 2005 - March 2006

* Set up hardware and software upgrade and cabling installation.

* Installed and configured all peripherals, and trained current employees on using the newly implemented system.

* Recommended and created stages for website development (www.thedentalstudiohouston.com) using MS FrontPage, VB.net, ASP, MySQL and PHP.

* Troubleshooting with problems related to the network and PC’s performed when needed.

* Upgrade from Windows 2000 to Windows XP for users.

* Creation of one Java enabled web-link.

Dr. Richard MacMahon/ UH-D Professor Vice President of System Implementation

January 2005 - May 2005

* Coordinated a twelve-student team that set up our own computer lab from the ground up using Cisco servers, routers and switches.

* Organized installation of PC hardware, software, creation of our own wiring, networks, and worked closely with our security class. The lab achieved great praise from our professor and was a success.

* Installed Windows 3.1, NT, 95, 98, 2000, XP, Windows 2000 server, and Linux using VMWare.

* Creation of classroom server using Windows 2000 server software and VMWare.

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