Customer Service Software

Terence Maple

*** **** **** ******, ** ***** 803-***-**** *******.*******@*****.***

Accomplishments

Central Carolina Technical College graduate offering a good academic background in IT combined with work experience as a

lab technician. Technical troubleshooting skills; repairing and upgrading skills.

Ability to learn new technology; equally successful in team and self-directed settings; proficient in a range of computer

systems, languages, tools and testing methodologies.

Organized, skilled on researching hardware and software, and making PowerPoint presentations.

Systems: Window 7/Vista/XP/2000/ME/Windows NT

Databases: Oracle, Access

Languages Visual Basic, SQL, HTML, Java

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Software: Microsoft Office, Adobe Photoshop, Adobe Acrobat Reader

Education

Columbia College Evening College, Sumter, SC

Bachelor in Arts, Major: Community and Organizational Leadership, 8/15

Central Carolina Technical College, Sumter, SC

Accounting Specialist Certificate, 08/2013

Associate of Arts Degree, 12/2012

Associate Degree in Applied Science, Major in Computer Technology, 12/2010

Certificates: Computer Specialist, End-User Support 12/2010

IT Experience

HP TS Desktop, 01/13-01/16

Insight Global Sumter, SC

• Install, Image and software loads for 25 to 50 additional devices

• Setup first 25 PCS (Monitor, keyboard, mouse) on desk

• Complete Band 7 image on pcs

• Pushed overnight with an estimated 8 hour load time

• Finish build/software packages on active ports and then place them in remaining cubes

• Break down and centralize packing boxes for trash removal during week

Lab Technician, 05/2006-09/2006

Athens Technical College Athens, GA

• Handled technical troubleshooting within a college environment, including computer software programs, questions, and

data recovery.

• Helped set-up a college network, solved problems and answered questions.

• Worked within a team to meet assigned goals.

• Provided customer service by assisting students

• Helped students with problems, i.e. research assignments and research materials retrieval.

Volunteer Work:

• Personal Tutor Sumter, SC 08/2007-05/2008, 01/2013-07/2013

• Tutored in Math, English, Intro to Computers, Database, Java, and Accounting Principles 2, Individual Income Taxes, and

Payroll Accounting.

• Habit for Humanity Myrtle Beach, SC 01/2011-01/2011

Activities

TRiO Student Support Services, Student Ambassador at Central Carolina Technical College from 05/2010- 08/2011. Providing

leadership and mentoring.

TRiO Student Support Services, Member, 2/2010-8/2011, at Central Carolina Technical College campus. TRiO SSS is a Student

Support Services program whose mission is to increase college retention, graduation, and transfer rates of students enrolled in the

program.

Contact this candidate