i have eight years Customer Service Experience in an office setting.

Location:

Salary:

$12.00 hourly

Posted:

March 03, 2014

Rachel N. Meisinger

Omaha, Ne **104

*************.*********@*****.***

Education: Central High School Graduated

Omaha, Ne 68104

Employment: VCA 80 Dodge Animal Hospital

Omaha, Ne 68114

Customer Service Rep.

February 2006 to Present

-Welcomes visitors, by greeting them in person, or on the telephone, answering or

referring inquiries.

-Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling

appointments in person or by telephone.

-Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service

delivery compared to schedule; reminding provider of service delays.

-Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the

reception area.

-Ensures availability of treatment information by filing and retrieving patient records.

-Maintains patient accounts by obtaining, recording, and updating personal and financial information.

-Maintains business office inventory and equipment by checking stock to determine inventory level;

anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies;

scheduling equipment service and repairs.

-Helps patients in distress by responding to emergencies.

-Protects patients' rights by maintaining confidentiality of personal and financial information.

-Maintains operations by following policies and procedures; reporting needed changes.

-Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time

Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism,

Quality Focus