Management Customer Service

Scott Moore

**** ********* **. * ******, Texas **207

***************@*****.*** 940-***-****

Dynamic, intuitive leader with proven ability to drastically increase productivity by initiating

creative solutions to complex IT and business problems in a highly mission-critical setting. In

search of a rewarding IT leadership position at a firm that values innovation, creativity and

all-around results.

Highlights

• Architected and led effort to migrate from physical datacenter in Colorado to Amaz on Web Services and

ensuring PCI compliance and HA with Zero downtime to any internal or external customers.

• Accomplished problem solver and Operations Team Leader for 23 -person team in a high-impact, high-

security banking center.

• Created technical workarounds and system fixes, resulting in a 35% increase in team productivity.

Skills

• Heavy Amazon AWS Architectural (EC2, S3, Route 53, Glacier and VPC) experience

• CopperEgg, Nagios, New Relic, SCOM2012 monitoring and systems management

• Information Management/Security Professional with experience on Enterprise-wide CERT teams.

• EnCase Forensic Enterprise – 4 years of experience, Forensic Toolkit – 3 years of experience.

• Penetration testing, analyzing external (cyber) threats, packet sniffing, debugging,

analyzing/scrubbing malicious code.

• Systems and Network Architecture experience working on large projects at scale with more than

1.5M customers and yearly budget of over $4.5M

• Very experienced in VMware Vsphere and MS HyperV

• Experience supporting users in the following environments: Windows XP, Vista, 7; Mac OSX,

• Linux (GUI and command line)Fedora/Ubuntu.

• BMC Remedy and Peregrine support ticketing systems

• PC/MAC hardware and software troubleshooting and repairing

• Deploying software updates to Enterprise systems, in itializing patches to systems locally and

remotely

• Troubleshooting and repairing mission-critical server/desktop systems

• Monitoring network activity and reporting bandwidth constraints

• Very experienced in Windows based networking methodologies, along with Cisco

routing/switching (CLI in IOS as well).

• ITIL v3 Foundations Certified

• Reimaging systems using Acronis TruImage, Ghost, CloneZilla

• Emphatic about customer service and making sure issues are corrected in a timely manner.

• Experience programming in ASP, PHP, VB, C# - Word Press, Dot Net Nuke

• Hosting control panel experience: Plesk and cPanel

• Puppet, Chef, Python, Perl, MySQL, NoSQL, MondoDB

Scott Moore • *****.*****.*****@*****.***

Experience

Total Merchant Services, 04/2013 – Present

AWS Architect

Plano, TX & Los Angeles, CA

Responsible for the overall architecture, implementati on and support of the entire Enterprise systems’

functionality in Amazon Web Services. Responsible for the migration of physical systems (Domain

Controllers/DNS, MSMQ, Dev, QA and Production environments) to AWS. This responsibility also

includes ensuring PCI compliance, High Availability and management of multiple Systems Engineers

across the USA, and ensuring more than 1.5M customers are being delivered the best experience and

solutions possible 24 hours a day.

Heavily involved with the automation of systems using custom scripting (Powershell/Python), along with

creating scaling groups and scheduling systems to turn off and turn on to save cost. Very familiar with

AWS data backup (snapshot, AMI creation) techniques, along with data-at-rest security within AWS.

Position is vertically integrated with Dev and InfoSec teams, to ensure Dev, QA and Security appliances

are built out in AWS, supported and ongoing enhancements. Worked with InfoSec teams to implement

AlertLogic, TripWire and CheckPoint solutions within AWS. Setup MFA for instance RDP/SSH logon,

worked with teams to lockdown security groups, setup specific IAM profiles per group utilizing newly

released APIs for controlling resources within AWS based on grou p or user.

Also setup a Storage Gateway that links the headquarters EMC VNX server to AWS and vice versa.

Position is an on-call 24/7 position, with face time and reporting to executives of the company regarding

systems issues and impacts based on them. Utilized CopperEgg, New Relic, Splunk, Pager Duty, Gomez,

DynaTrace for Infra/App monitoring, reporting and paging. Implemented Chef for automation and

worked to ensure 6 key systems engineers were properly trained on how to use the solution and how it fits

in with AWS. Very familiar with CI tools such as Jenkins and Maven, and code/systems documentation

via Jira.

Information Management Senior Specialist (Lead Architect – Americas), 08/2011 – 02/2013

Xerox Business Services (Onsite client: Air Liquide)

Montreal, QC, Canada & Dallas, TX

As an Information Mgmt. Sr. Specialist at ACS, I was charged with supporting Air Liquide in their IT field

services initiative with regard to Security, Server Administration and Desktop Support. Participated in

company-wide Computer Emergency Response Team, charged with investigating security threats, viruses

and ensuring sound network and computer systems. Utilized forensic analysis techniques to recover data

for discovery purposes, utilized various tools to discover threats to corpo rate systems and countered those

attacks. I am charged with supporting all servers at sites in Canada (200+) and for ensuring maximum

uptime. Key responsibilities include the procurement of new server systems, physical build and

deployment to remote site(s). Onsite logical configuration per corporate policy, and integration with

existing network. Work with SAN/FCoE on a daily basis (Dell Equallogic and EMC Clariion) storage

arrays. Conduct root cause analysis, and am an active player in all management pro cesses with regards to

Service Delivery, Release Management, Capacity Management, Change/Configuration Management,

Problem Management, Training, CMDB/Catalog, Prod Readiness and deployment. Utilized Nagios and

New Relic for Infra/App monitoring.

Daily duties consist of the following:

Determining security threats, patching systems from malicious software, debugging code, reporting

findings to senior management. Active management of remote servers, checking for active ping and

monitoring speed of systems. Proactively managing potential issues on servers (predictive disk failure,

corruption, drive quota, SAN connections, etc). Installing and configuring Domain Controllers,

maintenance and operation of Active Directory (performing maintenance to EU’s best prac tice standards).

Deploying Group Policies to multiple users/groups or single user. Also actively work to enable Distributed

Scott Moore • *****.*****.*****@*****.***

File Systems to servers in the field. SQL server 2008/SSIS operation, maintenance, custom queries a nd

disaster recovery solutions.

Operations Team Leader, 2009 – 2010

Associate, 2008 - 2009

JP Morgan

Lewisville, TX

As an Operations Team Leader at JP Morgan, I led a team of 27 analysts, acting as a liaison to the line of

business IT team in Chicago. I detected issues in the network and determined system abnormalities

needing resolution. I resolved technical issues regarding user logins, software glitches, hardware

malfunctions. I worked to resolve these quickly on my own or with the escalated help of our line of

business IT support; minimizing any impacts to business or production work flow. Wrote several

debugging scripts to help troubleshoot system issues (using command line and Power shell). One of two

IBM Rational Administrators within JP Morgan group, responsible for certification a nd programming

efforts as well. Also worked on CERT team and responded to security issues affecting highly secure site.

Determined threats to network and computer systems, patched systems, reported information to

management.

Leadership

• Led 27 data entry associates and insured their success during four large-scale software

deployments. Solved problems, created workarounds and reported persistent issues to

senior managers.

*Introduced VMware “Cloud” based solutions to management, and led effort to ut ilize more

virtualized systems.

Systems Engineer (Summer Internship)

May 2006 – August 2006

Mantech International, Inc

North Charleston, SC

Researched and created streamlined production flow processes using Microsoft Visio. Presented efficient

production overhaul proposals to C-level executives for Mantech and other organizations including the

Department of the Navy and Marine Corp System Command. Also worked on the C4ISR DDACT project

(Digital Dismounted Automated Communications Terminal) for the Department of the Navy. Involved in

user interface design and geo-coding of GPS mapping software.

Web Developer, 2005–2008

ECH Marketing

Denton, TX

Called customers and completed post-sale surveys. Built corporate website. Developed a customer

relationship management (CRM) software application to track leads using ASP, JavaScript and Perl.

Employed SQL 2008 database backend to store data. Managed daily progress on CRM development

project and corrected defects. Installed and activated Windows Server 2003, setup user acce ss privileges

and connected network printers. Setup and maintained company server locally, and setup remote server

for offsite backup redundancy. Worked a lot in PC and Linux environments, and helped troubleshoot staff

issues in Mac OSX as well.

Accomplishments

• 8-month CRM project led to 85% increase in productivity and completely eliminated paper logs.

Independently created, tested and fielded CRM application to staff from the ground up.

Education

Ashford University Clinton, Iowa; 05/2010 to 09/2013

Bachelor of Science in Business Management Information Systems

Scott Moore • *****.*****.*****@*****.***

Western Governors’ University (Texas) 11/2013 to 10/2015

Master of Science in Information Security and Assurance

Scott Moore • *****.*****.*****@*****.***

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