Engineer Network
Resume:
Jefferey McGill
Fremont, CA *4555
**************@*****.***
Experience and Certifications
Management experience in a Network Operation Center, CCNA certified NOC engineer with experience in
WAN/LAN Network maintenance, familiar with ADSM and CLI GUI interface processes with routers,
switches, and firewalls, SNMP network management via NetCool alarm system, experienced
troubleshooting WDM and SONET/SDH Transport ISP networks. Team oriented and a fast learner, who
combines excellent analytical abilities with internetwork troubleshooting skills; adaptive and possess high
sense of urgency working under pressure. Familiar with multiple ticketing systems of large enterprise
network..
Worked with the following technologies
• Juniper Routers T1600, MX960
• Juniper Switch EX4200, 4500
• Cisco Routers (Firewall Basics, ACL)
• Cisco switches (STP, VLAN)
• Familiar with TCP/IP, BGP, OSPF Routing Protocols
• UMTS-GSM Ericsson, Nokia UMTS GSM, Nortel GSM, Alcatel-Lucent UMTS and GSM.
• Proficient in troubleshooting DSO, DS1, DS3, SONET
• L1 L2 Support of Alcatel-Lucent DCS 1677, 1671, 1631, 1630,7750,7360
• Tellabs Titan 5500, 532L; TL1 Commands.
• Ticketing systems: Remedy, Granite, CTS, Magic, and ITSM
• Basic understanding of LINUX OS.
• Basic understanding of programming with Python
Career Progression
Google Fiber Mt. View, California 11/2012 07/2013
Network Analyst
Network Analyst for a Fiber Optic Network. Performed routine maintenance and configuration upgrades of
network elements of router and switch backhaul network of Juniper routers (T1600 and MX960), switches
(EX4200 and 4500) for data, and managed HeadEnd Video components Coders and Decoders that
facilitated Video streams for Google’s Fiber To The Home project.
• Worked closely with engineering, field technicians, and telecommunications carriers to
resolve service issues.
• Performed detailed problem diagnosis, referred network troubles to peering ISP; tracked and
updated problems from cradle to grave in Remedy ticketing system.
• Perform scheduled configuration changes to routers and LAN switches in the backhaul
network..
• Knowledge of TCP/IP fundamentals and commonly-used network protocols (OSPF, BGP, IS-
IS).
• Monitored LAN and WAN internetworking device alerts via NetCool.
• Familiar with LINUX-UNIX OS (Ubuntu)
Mphasis, Santa Clara, CA 11/2011/ 11/2012
Network Technician
Data Engineer in an International Infrastructure Management company. Monitored WAN/LAN Data
internetwork via SNMP with NetCool; assisted in project management of integrating LIME Telecom
Infrastructure in the Caribbean Islands to Mphasis management infrastructure. Process documentation for
transmission and training of Transmission, VAS, Fixed Line Network, and Mobile platforms of the LIME
Telecomm Network in the Caribbean; corroborated remotely via WebEx training data engineers in Pune
and Sri Lanka India.
Bayside Solutions, Pleasanton, CA 7/2010/ 11/2011
Network Technician
Lead tech for on call filter project managing UMTS and GSM equipment at Mobile Cell sites for AT&T's
Pacific Northwest, Desert Southwest and Rocky Mountain Regions; First point of contact for after hours
network support; tasked with monitoring network devices prior to Network Field Engineer's entry and
exits; clearing network alerts, and dispatching Network Field Engineers in support of wireless network
troubles. Utilize OSS monitoring tools to review DS1 and OC level troubleshooting procedures, and
establish the criticality of wireless 3G network alarms before directing Field Engineers to Wireless Cell
Sites to restore disabled facility.
AT&T Wireless Transport Mobility Atlanta, GA 11/2009/ 6/2010
Tier II Network Support Engineer
Experience in NOC environment as a Tier II Engineer corroborating and negotiating via conference
bridges with management staff in restoral of Transport SONET OC n facilities; Tellabs Titan 550 and 532L
DCS; Alcatel-Lucent 1677, 1671, 1630, 1631; Resolve all network outage events both regular and
scheduled events; Net Analyst; Metro-Watch Dobbson 1353 DCS; CTS ticketing system
Alcatel-Lucent Atlanta, GA 4/2006/ 11/2009
Supervisor NOC Operations
Experienced maintenance supervisor and primary contact for escalations; managed personnel tasked to
isolate and repair outages, on DS1, DS3, and OC level facilities. Negotiated timely restoral of DS1 and
OC level network outages with management teams of all major U.S. Telecom Carriers. Administrative
tasks included quarterly and annual personnel evaluations, counseling, training, and Quality Assurance
analysis to improve technical performance for domestic staff in the US and International NOC staff in
Poland.
Sprint NOC Atlanta, GA 8/2000/ 4/2006
Supervisor NOC Operations/Engineer
As a supervisor, I managed a team of eight technicians tasked to proactively monitor Sprint’s Router
Network via NetCool technology. Proactively managed and resolved alarms in Sprint’s backbone router
network caused by scheduled maintenance and non scheduled outages; administered quarterly and
annual personnel performance evaluations.
As an engineer configured VLAN, 2800 Series Cisco Routers, Cisco Catalyst Switches 2960 and 3560,
and Access Control Lists
Accomplishments
• 2000 Sprint Valued Excellence Award
• Utilized Excel spreadsheets to quantify technician’s productivity.
• Worked with LEC management to reduce chronic outages.
• Created training documents to achieve optimum team performance.
Education and Professional Achievements
Alison 2013
• Fundamentals of Programming with Python Certificate
Southern Polytechnic State University 2009
• CCNA Certification, Certification # CSCO11574298
• Certificate Cisco Router Internetworking Devices
• Certificate Configuring Cisco Routers
Georgia State University 1998
• Political Science Interdisciplinary Studies (Honors cum laude) GPA 3.56
• Published Author
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