Customer Service Security
Resume:
RODRICK P AYTON
PAYTON
**** ***** ** ***, ******, TX 78726
Home: 512-***-**** *************@*****.***
P ROFESSIONAL SUMMARY
IT professional with a [6]-year background in system administration, hardware and
software troubleshooting and network management.
Customer-oriented and skilled at relating to and connecting with people from all
backgrounds,Excellent customer service, sales and product support abilities.
SKILLS
Certificate in Computer Operations Hardware Advanced knowledge of
Remote access support drivers, peripherals, floppy drives,
Systems analysis optical drives, NICs, video cards,
Preventative maintenance expert RAM, CPU, backup devices, VOIP
Source-code control systems Phones.
Mobile devices
Data backup and recovery systems Software Experience with Installation
Wireless Access Point media, Windows XP, Visa,Window
LAN and WAN expertise 7,Server 2003, UNIX, LINUX, Apple
Firmware upgrades knowledge Mac,I Pad,I Phone Word, Excel,
FTP servers knowledge Power Point, Microsoft Access
Performance testing
Multiple access points
Security logs
VPN configurations
Antivirus and spam blocking
User account creation
WORK HISTORY
August 2010 t o September 2013
Network Support
Time Warner Cable - Austin, TX
Monitored 100's] company-wide trouble ticket queues.
Implemented and maintained firewalls, series switches and security appliances.
Reviewed logs for all networking devices for unresolved abnormalities and
problems.
Troubleshot and maintained all networking devices and infrastructure across the
enterprise including switches, routers and firewalls.
Tested and evaluated [TWC App] software to improve performance and usability.
Communicated with vendors to resolve network outages and periods of reduced
performance.
Kept up-to-date on new developments in computer and network vulnerabilities,
data hiding and encryption.
Documented all server and network problems and other unusual events in detail.
Upgraded and expanded network systems and their components.
Diagnosed system hardware and software problems using advanced root-cause
analysis.
Monitored system logs for all company computers and devices to maximize
uptime.
Performed code review, code optimization, SQL query optimization and
performance improvement for servers.
Completed remote repairs involving software solutions and hardware repairs.
Defined security requirements for computer systems, including mainframe,
workstations and personal computers.
December 2009 t o error: 0 00-1
Internship
CyberTex Institute of Technology - Austin, TX
Documented all server and network problems and other unusual events in detail.
Troubleshot and maintained all networking devices and infrastructure across the
enterprise including switches, routers and firewalls.
Upgraded and expanded network systems and their components.
Built server systems and installed into racks.
June 2007 t o December 2009
Security Officer
Diamond Security Company - Austin, TX
Develop and implementing security procedures. Oversee patrolling
duties carried out by a team of five security guards.
Oversee safety inspections in order to make sure they are being carried out in accordance
procedures.
E DUCATION
June,2,2012
Austin Community College
Austin, TX
Associate of Applied Science: Cisco Networking Academy
June,25,2010
CyberTex Institute of Technology
Austin, TX
Associate of Applied Science: Cisco Certified Network Associate
April,3,2009
CyberTex Institute of Technology
Austin, TX
Associate of Applied Science: N etwork Support Specialist
April 25,2010
I.T Specifics Institute of Technology
Austin, TX
Associate of Applied Science: N etowrking
CERTIFICATIONS
A+, Network+, MCP,CCNA
Contact this candidate