Customer Service Technician

Jitendra Singh

Phone: 559-***-****, ************@*****.***

COMPUTER TECHNICIAN

■ Objective

An exemplary student with GPA 3.90, seeking opportunity to learn and grow in the IT industry utilizing the knowledge obtained from technical training to complete A+ certification to work in a profound company; in an environment which provides more avenues in the fields of computer Hardware and Networking.

Technical Skills:

* Operating Systems – Win XP, 7, 8, NT, 2013, OS X and Linux-based OS, IOS

* Microsoft Office suites – 2003/2007/2010

* MS Exchange

* Security performances with Antivirus and firewall

* Various types of PC hardware such as, Apple/Mac, Dell, HP and Toshiba

* Hard drives, monitors, printers, scanners and video equipment

Key Skills and Strengths:

* Efficient troubleshooter and problem solver.

* Customer service oriented: Ability to serve and communicate with different types of customers efficiently.

* Effective time management – Can solve complex system problems in minimum time.

■ Professional Experience

Sims Recycling Solutions Hayward, CA Jan 2014 - Present

Job title: Computer Technician

* Responsible for planning, assembling and installing computer systems in designated networks according to specifications.

* Assist in Installation and configuration of IT network components and assisting in the implementation of designed IT network configuration.

* Resolved multiple customer issues on hardware and software technical problems in the system elements after detailed analysis, including computer failures and software malfunctioning.

* Help troubleshoot by checking RAMs, processors and sorting out circuit boards.

* Administered IT systems and made recommendations to senior managers regarding hardware replacements, upgrades and new installations required.

* Accountable for maintaining records of hardware issues, performance and supplies.

El Capitan Canyon – IT Department Santa Barbara, CA Apr 2012- Dec2013Job Title: Customer Service Support Agent

* Provided Tier 1 customer support by answering phone calls and troubleshooting through material specifications.

* Routed calls to the based on client problems and assisted technicians with guidance from seniors.

* Dismantled electronic devices and assembled PCs.

■ Education & Qualifications

* Working towards CompTIA – A+ Certification

* Technical Training @ Stratford Career Institute – Computer Programming and Hardware and Software Repair

* Evergreen Valley College 2007-2009

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