Customer Service Sales

Karina Watkins

* ***** ****** *****

Belleville, IL 62221

Contact Phone: 618-***-****

E-Mail: *******.******@*****.***

OBJECTIVE:

Seeking a challenging and responsible position as a Retail Sales Associate where my experience in the field will be

utilized in a growth oriented organization.

SUMMARY:

A proven leader with extensive knowledge of the fashion and cosmetic industries. An energetic and outgoing

personality with an innate drive to make all sales quotas. Team-oriented and works extremely well in a collaborative

environment, yet thrives on personal sales achievements. Accountable Retail associate that can demonstrate a high

level of ownership and initiative. Quick and effective decision making, taking full ownership of all task assigned.

EXPERIENCE:

August 2013 to Present:

• The Home Depot, O’Fallon, IL Customer Service Representative; Interact with the customers and provide

information to the inquiries regarding the products and services offered to them. H as the responsibility to

receive the complaints from the customers and resolve them to their satisfaction.

November 2012 to May 2013:

• Wal-Mart, Belleville IL Sales Associate; Able to Describe the use and operation of merchandise to customers.

Received ad process cash and credit payments for in-store purchases. Exceed targeted sales goals by 50% or

more. Placed special merchandise order for customers. Maintained friendly and professional customer

interactions. Worked as a team leader to provide the highest level of service to customers. Demonstrating

that customers come first by serving them with a sense of urgency. Sharing product knowledge with

customers while making personal recommendations. Verified that all merchandising standards were

maintained on a daily basis.

August 2011 to November 2011:

• Target, Shiloh, IL Cashier/Sales Associate; Main responsibilities were to provides retail customer service,

interact with the customers and provide information to the inquiries regarding the products and services

offered to them. Verify that all merchandise standards were maintained on a daily basis. Maintained friendly

and professional customer interactions.

STRENGTHS:

• In-depth knowledge of the fashion industry

• Excellent time management skills with a perfect attendance

• Familiar with current basic clerical skills and practices

• Ability to communicate effectively with people from different socio cultural backgrounds

• Skilled in scheduling tasks and managing time

4 Saint George Drive

Belleville, IL 62221

Karina Watkins

Contact Phone: 618-***-****

E-Mail: *******.******@*****.***

EDUCATION:

2010 Belleville East Senior High School, Graduate, GPA 3.9. Early Childhood Development

2010 to Present South Western Illinois College (SWIC). GPA 2.5

• Continuing education in early Childhood Education.

• Course work in Early Childhood Development

• Course work in Child Development

• Course work in Child abuse Prevention

REFERENCES: Upon Request

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