Customer Service Real Estate

Nilesh N. Yadav

Add “Shakuntala niwas” bhalekar nagar,

Sr.no.21/115,pimple gurav,

Pune – 411061.

Mob 954-***-****

Email-Id *****************@*******.***

OBJECTIVE

To obtain a position that will force me to use my all ability and skills I have to serve and provide

an employer my enthusiasm and promise to work hard and learnt.

WORK EXPERIENCE

• Worked with Sparsh BPO for BSNL inbound process.

Location : Vimanagar, Pune

Position : SR.Customer Service Associate

Duration : 22 May 2008 to 30 August 2010.

• Worked with Andomeda for ICICI Credit Card process.

Location : Hadpsar, Pune

Position : Back office Executive

Duration : 2 January 2011 to 25 January 2013.

• Currently working Shree.Mauli Devloper’s ( real estate & construction company )

Location : Pune

Position : Back office work

Duration : 1 Feb 2013 to still working

PROFESSIONAL SUMMARY

• Worked with Sparsh Bpo for BSNL process.

Assist to Enterprise customer’s queries regarding BSNL Enterprise connections

and retain the customer by giving retentional tools, offering new plans of

BSNL.

• Worked with Andromeda Bpo for ICICI Credit Card process.

Coordinate with the team regarding products queries and with the updated information

while performing as a Floor Support as well as Some time’s go to field collecting Credit card

form’s and giving to feedback front to front communication

• Worked with Shree Mauli Developer’s ( Construction company )

Assist to all customers,and handling all back office work .

Educational Qualification

Qualification University/Board Year of Passing Percentage

B.Com Pune University 2010 55.00%

H.S.C Maharashtra Board 2006 49.50%

S.S.C Maharashtra Board 2004 50.55%

Computer Proficiency

Ø Certified Course in MS-CIT

Ø Computer Typing Speed: More than 30 WPM

Ø Basic Knowledge of Hardware & Networking

LANGUAGES KNOWN

English, Hindi and Marathi.

PERSONAL PROFILE

Name : Nilesh Nagesh Yadav

Address :shakuntla niwas,bhalekar niwas pune 61.

Date of Birth : 26th January, 1988

Nationality : Indian

Gender : Male

Marital Status : Single

Languages : Marathi, Hindi & English

Hobbies : Playing Football, Travelling, Browsing.

STRENGTHS

Ø Good Convincing skills.

Ø Ability to work in variable and in any platforms

Ø Good decision maker and have a team spirit while performing.

Ø Result oriented and fast learner.

Ø Honest, Dedicated and Devoted at work.

Ihereby declare all the above information is true with best of my knowledge.

(Nilesh N. Yadav)

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