Human Resources

Marjorie Nett, PHR

W**** Dick Road Chilton, WI **014

Cell - 920-***-****

**********@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated human resources professional with strong abilities in multi-

tasking, organizational skills and time management. Maintains a high level

of confidentiality and professionalism. Customer Service oriented with

effective interpersonal and communication skills. Ability to work

independently in a fast-paced environment.

PROFESSIONAL EXPERIENCE

American TV & Appliance, Inc. January

1984-Present

Senior Human Resources Manager

Responsible for the delivery of a full range of human resource services to

internal and external customers using best practices to achieve desired

outcomes. Holds leadership role in store operations, setting an example of

the company's Mission, Vision and Values. Concurrent responsibility for

human resources functions at Appleton and Brown Deer, WI store locations,

supporting a total of 150+ employees.

. Manage the recruitment and selection process of all sales, technical,

support and management positions at assigned store locations.

. Coordinate and attends many and varied career fairs recruiting for all

positions in organization.

. Facilitate the employee feedback loop through Employee Satisfaction

Surveys and Exit Interviews. Also facilitate Ethics Training, HR

Sunrise Sessions designed for supervisory training in a variety of

topics, and Sales Manager-in-Training Programs.

. Conduct extensive New Hire Orientation process and participate in the

ongoing fine-tuning required for effective onboarding.

. Participate in the development, recommendation and implementation of

employee services and programs.

. Manage employee relations issues and work with management team to take

appropriate actions to address and resolve complex situations;

including unemployment claims, worker's compensation, and FMLA.

. Conduct internal investigations as a result of harassment or

discrimination claims.

. Promote equitable compensation practices consistent with American's

Salary Administration program.

. Member of HR team responsible for company's Job Evaluation process and

participate in the administration of annual merit increases and

performance reviews.

. Participate in the development of human resources communication

materials regarding policy and procedures, recruitment, bilingual

initiative, training materials, exit surveys, and 30-day and 90-day

employee feedback surveys.

. Proficient with Microsoft Office software including, Word, Excel,

Outlook and PowerPoint. Experienced with HRIS systems including ADP,

online application software CEB-SHL and Legiant - Time and Attendance

System.

. Over the course of employment with American, have concurrently managed

multiple functions in the positions of: HR Mgr (21 yrs), Office Mgr

(24 yrs), Payroll Mgr (14 yrs) and Credit Mgr (2 yrs).

Wisconsin Real Estate April 1994 -

December 1998

WI Licensed Salesperson #41185-94

Prospected for buyers and sellers in need of real estate services.

Accompanied prospects to property sites, quoted purchase price, described

features and discussed conditions of sale and terms of contracts. Assisted

sellers in marketing home for sale, drafting contracts and negotiations.

Participated in open houses and continued education classes to maintain

license.

Old Mill at Hayton, Inc. Sept 1987

- July 1998

Owner, Operator of supper club with daily operations

Areas of responsibility included accounting, payroll, hiring and training.

Hands-on knowledge of all positions within the restaurant operation and

filled in as needed. Regularly scheduled as hostess, waitress and cook;

jumped in as dishwasher, prep-cook or bartender. Promote guest satisfaction

for repeat business and ensure a positive dining experience.

Chilton Surgical Clinic February 1983 -

December 1983

Medical Secretary

Coordination of patient scheduling, collection and processing of insurance

billing and payments, transcribed dictation, prepared documents, and

maintained client records.

EDUCATION & AFFILIATIONS

1999 - Present PHR - Professional Human Resources Certification

1999 - Present SHRM - Member of National Society

for Human Resources Management

2012 - Present GMASHRM - Member of Greater Madison Area Society for Human

Resources Management

1999 - 2012 FVSHRM - Member of Fox Valley Area Society for Human

Resources Management

1993-1994 FVTC - Real Estate

1980-1982 MPTC - Secretarial Science - Medical - 61 Credits

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate