Customer Service Representative

M aria Jafri

**** *** *** ****** *****

Richmond, Texas 77469

Home Phone 281-***-****

Email: **********@*****.***

Objective

Desire to become a team member of a technologically driven organization

that will challenge my skills and utilize my strong analytical and problem solving

abilities for more advancement.

Areas of knowledge

Software:

Windows 98, Windows NT Workstation 4.0, Windows NT Server,

Windows 2000 Professional, Windows 8 Pro, Microsoft Exchange Server 5.5, Novell

Netware, Cisco IOS, Microsoft SMS, Mac OS 7.5.2-9.0, Microsoft Office, Microsoft

Outlook, Microsoft Work, Outlook Express, Adobe Photoshop, Lotus Notes 4.6, Microsoft

Exchange, Microsoft Visio, Mainframe Applications, SAP, Netscape Communicator,

Internet Explorer, MS Dos and other networking soft wares.

H ardware:

Establishing networks, configuring Network Interference Cards, analog

modems, DSL (Digital Subscriber’s Line) internal and external modems, Sound cards,

Video cards, CD-Rom drives, DVD Rom drives and soft wares, Hard drives, Memory

upgrades, Scanners, Printers, TV tuner cards and SCSI cards.

Certifications:

CCNA (Cisco Certified Network Associate)

May 2000

Completed the CCNA (Cisco Certified Network Associate) for Cisco

Systems with scores 832/1000

Education:

Bachelor of Business Administration

Experience

1ST Feb 2013- Dec 2013

Enet Solutions,Houston,Texas

Administrative Assistant supporting C-level executives and their sales teams in multiple

industries. Areas of expertise include:

Multimedia Sales Presentations Executive Office Support Front Office Operations

Meeting Planning Corporate Fundraising Human Resources Management

Records Management Technical Support Customer Support Windows 8 Microsoft

Word Excel PowerPoint

Jan 2010- Jan 2013

AliNawaz Group LLC, channel View,Texas

Office Assistant for Alinawaz Group

Provide administrative and executive support within busy office. Manage executive

team's calendar; plan client meetings; prepare reports, spreadsheets and presentations;

manage records; and administer database.

15th Jan 2001- 7th Sep 2001

Getronics/Wang Houston,Texas

Helpdesk for Allstate Insurance Company

Troubleshooting the issues regarding Mainframe Applications

Tele view, Helping Allstate employees in using Microsoft Outlook mail and mobile

features. Configuration of Harbo, Clinet 5.1.Assisting customers using Internet and

Intranet Applications. Troubleshooting Internet and Intranet. Assisting clients in setting

up Virtual Private Network connections. Assisting clients in using Microsoft Office,

Microsoft Project and Windows 95-98 and Window 2000.

13th March 2000 -14th Jan 2001

Lead DSL Technician for Verizon DSL Internet Service,

GETRONICS Inc. Houston, Texas.

Working as a team leader for the newest Internet Technology ADSL

for Verizon Online Internet Solutions. Responsibilities include troubleshooting Windows

95-98 Windows 2000 & NT, Mac OS 7.5.2-9.0, Internet Browsers, and Email Clients,

establishing Local Area Network and troubleshooting it.

23rd Sep 1999 -10th Mar 2000

Customer Service Representative, Marshalls Inc.

Sharpstown, Houston,Texas.

Worked as customer service representative and sales

representative.

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