Engineer Software

Sofya Ignatova

San Jose, CA *****

cell: 650-***-****

e-mail: ***.********@*****.***

SUMMARY

I am a highly motivated professional with a passion for ensuring software quality. I have three years of experience in software testing. I have strong communication skills and a track record of establishing effective working relationships with local and remote collaborators.

TECHNICAL SKILLS

* Desktop Platforms: MS Windows 2000/XP/Vista/7/8, Mac OS X

* SQL

* Mobile Platforms: Android, iOS

* Productivity Software: Libre Office, Microsoft Office

* Bug Tracking: Bugzilla, JIRA

* Selenium (using Java)

* Web technologies: CSS, DOM, Firebug, HTML, Javascript, XPath, Regex.

WORK EXPERIENCE

November 2013 to Present

Software Tester, Aeria Games, Santa Clara, California

* Performed regression and new feature testing, filed bugs using the JIRA bug tracking system and verified fixes

* Developed usability-focused project test plans for mobile and web applications

* Participated in daily Scrum activities (stand-ups, meetings, planning, work estimation, decision making)

* Established and maintained automated scripts to ensure the quality of production releases

September 2010 to March 2013

QA Engineer, Rostelecom, Kemerovo, Russia

* Collaborated closely with a remote team development team to ensure quality rollouts of new billing software

* Developed test plans, performed manual functional, regression and compatibility tests, and reported defects using the JIRA bug tracking system

* Developed the process for certifying new software releases as being fit-for-lease

* Trained new billing system operators

November 2009 to September 2010

Technical Support Engineer, Rostelecom, Kemerovo, Russia

* Provided telephone support for customers

* Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists

* Worked closely and effectively with vendors to replace/repair defective hardware and software

* Instructed and trained end-users regarding computer literacy

EDUCATION

September 2003 to April 2009

Bachelor of Science in Physics, Tomsk Polytechnic University, Tomsk, Russia

OTHER EXPERIENCE

* 2013 Tested web and mobile apps through uTest for a range of companies – from startups to global enterprises. My profile is available at http://goo.gl/qYsig0.

* 2012 Tested a new video system, used in the 2012 Russian Presidential elections, as part of a volunteer effort to reduce election fraud.

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