Management Quality Assurance

Location:

Wilbraham, MA

Posted:

March 04, 2014

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Resume:

RICHARD K. LAWRENCE

** ********** *****

Wilbraham, MA 01095

Phone: 413-***-**** *******@****-********.***

ENTERPRISE INFORMATION SYSTEMS ADMINISTRATION

An innovative IT and business leader who effectively directs a broad range of enterprise and job-specific IT solutions while

reducing production times and cutting costs. As an accomplished team leader who plans, develops and implements state-of-the-

art information systems with a focus on business continuity plans that generate security, efficiencies and product quality that

drive growth. With a strong background in infrastructure, business continuity planning of the secure backup and recovery of

data, software development management, and the application of leading edge technologies on time and within budget. Also

adept with the sale of software systems, crisis management of internal systems and negotiation experience with vendors and

customers.

Infrastructure Management Software Development Network & Systems Security Risk Assessment ERP

Disaster Planning & Recovery Business Continuity Plans Cost-Benefit Analysis Budgeting ISO 9000

Business Continuity Planning:

• Developed and managed many business continuity plans to assist in the maintenance, security and availability of

critical business data. Regularly monitored consumer trends and market changes to provide updated product

capabilities, and develop innovative sales strategies to improve organic growth opportunities.

Process Improvement:

• Implemented Asset Management Systems that increased system throughput 100%. Co-developed the system that

allowed customers to house large high-resolution files in system, but send lo-resolution versions. This doubled the

amount of data that could be sent, and allowed customers to organize and catalog files efficiently.

Leadership/Team Development:

• Researched and co-developed Enterprise Management System (EMS) with Kodak, allowing for company data

management in real time, reducing employee workload and processing time by 80% and strengthening market position.

Cost Containment:

• Cut job processing time 85% and eliminated currier costs by analyzing current production processes, co-developing

and implementing Synapse Prepare, Prinergy, and Synapse Insite application and work flows that allowed customers to

check, process and send files electronically in print-ready PDF format.

Systems Management:

• Developed workflow processes that contributed to winning a $4 million sale and subsequent $1.5 million sale by

utilizing automated steps to run jobs hands free. Developed databases to facilitate processing of data, and trained staff

in production operations.

CAREER HISTORY

INFORMATION SERVICES ADMINISTRATOR OPERATIONS TEAM MEMBER QUALITY ASSURANCE Jan.2011

– Jan.2013

BTP Systems, LLC, Ludlow, MA – Brendan Cronin – Direct Report – 413-***-****

(Outsourced)

Designed, installed, and managed critical business continuity plans consisting of project management, redundant

system backups, and change control to secure critical government data.

Installed and administered clustered Windows 2008 Enterprise failover redundant server system with a 99.997%

uptime. Implemented and managed an enterprise wide information services management system consisting of a complete

overhaul and updating of company hardware/infrastructure.

Implemented / managed document control, scheduling, and inventory management systems using Microsoft Project ™,

Microsoft SharePoint™, and Almyta Inventory™ Microsoft Access© Based Inventory Program.

Authored ISO: 9000 production procedures.

Provided training for the company employees in the use of and personal management of the enterprise documentation

system utilizing Microsoft SharePoint©.

Responsible for daily shipping and receiving, and final quality Inspection of the refurbished government property.

RICHARD K. LAWRENCE

PAGE TWO

SYSTEMS ADMINISTRATOR CHIEF INFORMATION OFFICER July.2009 – July.2010

PrintNow Technologies, Springfield, MA – Todd Gordner – President – 413-***-**** (Business Decline)

Directed development and execution of an enterprise-wide business continuity security plan that protects the

confidentiality, integrity and availability of the company’s data and servers.

Established governance processes that directed and controlled internal processes to ensure that objectives where

achieved, risks were managed appropriately and the organization’s resources were used responsibly, particularly in the areas

of software development, office networks and computers, and telecommunications.

Led strategic planning to achieve business goals by identifying and prioritizing development initiatives and setting

timetables for the evaluation, development and deployment of all web-based services.

Identified opportunities and risks for delivering services as a web-based business.

SYSTEMS ADMINISTRATOR WEB ADMINISTRATOR CHIEF INFORMATION OFFICER April.2006 – July.2009

Padgett Printing Corporation, Dallas, TX – David Torok- CEO – 214-***-**** (Relocated to MA)

Created corporate business continuity plans establishing and managing, email and Internet usage, corporate access

control, data security and disaster recover response.

Designed and implemented work flow processes and procedures to streamline production workflow.

Performed cost benefit analysis on all corporate strategies.

Provided critical business data to senior staff to help drive direction of company.

Managed $1M budget and a staff of four.

DIRECTOR OF TECHNICAL SERVICES SYSTEMS ADMINISTRATOR May.2000 – April.2006

Motheral Printing, Fort Worth, TX – David Motheral – COO – 817-***-**** (Recruited to Padgett)

Planned and performed critical business continuity functions so that data would be available to our customers,

suppliers, regulators, and other entities that must have access to those functions. These activities included many daily

chores such as project management, system backups, change control, and help desk.

Established and managed an enterprise-wide IT program. Managed $1.5M budget and a staff of four.

Designed and implemented security processes and procedures and performed cost benefit analysis on all recommended

equipment and program strategies.

Collaborated on compliance audits and penetration testing. Developed disaster recovery plans to secure business data,

and awareness training. Created policies governing corporate email and Internet usage, access control, security and incident

response.

Authored numerous ISO 9000 procedures.

Prior Experience:

SCANNING/PREPRESS SCANNER INFORMATION SYSTEMS ADMINISTRATOR May.1997

– April.2000

Allied Printing Company, Jacksonville, FL – Dorsey Thomas – President – 904-***-**** (Recruited to

Motheral)

• Implemented an enterprise-wide color management program for scanning and proofing. Oversaw prepress schedule and

created streamlined workflow.

• Created technical support department for to aid customers. Managed budget and four employees.

TECHNOLOGY

Server – Jan.2013 Microsoft IIS© - Jan 2014 BES© (Blackberry Enterprise Server) – Jan.2013 Win XP© - Jan.2014 WIN Vista© Win 7© Win 8©

Outlook© - Jan.2014 Symantec© AV – Jan.2013 Kaspersky© AV – Jan.2014 TCP/IP IPX/SPX AppleTalk – Jan.2014 MS SQL 2000© - Jan 2009

July.2010 Cisco Firewalls – Jan.2014 Cisco Routers – Jan.2013 Symantec Backup Exec – July.2009 Virtualization – Jan.2013 Microsoft

SharePoint© - Jan.2013 Microsoft Project© - Jan.2013 Microsoft Office© - Jan.2014 Adobe CS5© - Jan.2014 Hyper-V – July.2013 Crystal

CERTIFICATIONS

The Six Levels of Leadership – TMI – Sept.2004 Scenicsoft – UpFront ISO Internal Auditor Web Development – Global Knowledge –

March.2001

Web Databases – Global Knowledge – March.2001

EDUCATION IN PROCESS – PMP Certification CCNP Route CCNP Switch CCNP TShoot COMP TIA MSSD - SharePoint

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