Customer Service High School

Steven A. Chinkhan

* *** *** ** ********, NY **524

845-***-****

***********@*****.***

objective

I am looking to secure a position that will allow

me to further develop my customer service skills

and computer systems capabilities, and allow me

to grow my career within a solid company

environment.

Experience

January 2009 – June 2009 Proftech(200

clearbrook rd. Elmsford, NY 10523) (914) 347

3000

MIS assistant

Troubleshoot in house computer hardware.

Worked closely with customer service

representatives.

Input sales and call center data.

IT Technical Solutions(1108

2010 2012

milton ave. Peekskill, NY 10566) (914) 469

8026

IT Technician

Troubleshoot in house and on site

computers.

Troubleshoot and resolved issues over the

phone.

Installed and configured business and in

home networks.

Generate sales reports.

Epicor Software Corp.(15

2013 2014

governor dr. Newburgh NY 12550) (845) 926

4092

Level 2 Store support analyst

Work closely with corporate offices on

various issues that affect their stores,

including critical chainwide issues.

Follow up on escalated tickets and resolve

them in a timely manner.

Remotely access clients registers to solve

software issues.

Troubleshoot network related issues and

escalate to proper internet service providers

when all other possible solutions have been

exhausted.

Train and work with level 1 analysts closely.

Deal with MSSQL server on a daily basis.

Education

June 2008 Hendrick Hudson High School

Regents High School diploma

June 2009 Westchester Community

College

Some college

June 2010 – 2011 SUNY Oneonta

Some college

2

Skills

Proficient with Microsoft Office Suite.

Experienced with various ticketing software.

Solid knowledge of MSSQL server software.

Solid collaborative skills in working with

management.

Experienced with remote access software.

3

Contact this candidate