Over 5 years of Global Client and Vendor Management experience.

**** ***** ***** ****** • CHICAGO, IL. *****

PHONE 630-***-**** • E-MAIL **********@*****.***

JACQUELINE PEREZ

HIGH POTENTIAL PROFESSIONAL; FLUENT IN SPANISH, WITH OVER 8 YEARS OF EXPERIENCE IN CLIENT MANAGEMENT, PAYROLL ACCOUNT MANAGEMENT (US AND INTERNATIONAL), VENDOR MANAGEMENT, PROJECT MANAGEMENT AND PROCESS DEVELOPMENT.

CAREER SUMMARY

• HIGHLY EFFECTIVE SKILLS IN THE AREAS OF CUSTOMER SERVICE, NEGOTIATION AND CONSULTING.

• EXCELLENT SKILLS IN BUILDING AND MAINTAINING CLIENT RELATIONSHIPS THROUGHOUT PARTNERSHIP AND PROJECT LIFE CYCLE.

• PROFICIENT IN VETTING AND MANAGING RELATIONSHIPS WITH PAYROLL OUTSOURCING FIRMS IN BOTH ENGLISH AND SPANISH WITHIN THE AMERICAS, AFRICA, AND MIDDLE EAST REGIONS.

• BACKGROUND INCLUDES IMPLEMENTATION, LEADERSHIP, TECHNICAL SKILLS, METRICS REPORTING, SATISFACTION SURVEYS, PROCESS IMPROVEMENT, SALES AND MARKETING.

• STRONG PROBLEM SOLVING AND CONFLICT RESOLUTION SKILLS.

PROFESSIONAL EXPERIENCE

2011-PRESENT CELERGO, LLC DEERFIELD, ILLINOIS

Partner Management Specialist - Americas, Africa and Middle East

• LEAD PARTNER MANAGEMENT PROCESS IMPROVEMENT PROJECT TO IMPLEMENT EFFICIENCIES DURING THE ENGAGEMENT, TRAINING, PRICING AND CONTRACT NEGOTIATIONS WITH PARTNERS. THIS RESULTS IN COST SAVINGS OF OVER $60,000 ANNUALLY.

• MANAGE PRICING NEGOTIATIONS WITH OUTSOURCED PARTNERS TO INCREASE CONTRIBUTION MARGIN BY 17-20% ANNUALLY.

• MANAGE ESCALATIONS FOR GLOBAL CLIENT SERVICE TEAMS AND GLOBAL PARTNER NETWORK.

• LEAD CHANGE FOR SCOPE OF SERVICES DOCUMENTATION UTILIZED BY PARTNER MANAGEMENT DURING THE VETTING PROCESS WHICH RESULTS IN STANDARDIZING SERVICES REQUIRED FROM A GLOBAL PERSPECTIVE.

• DEVELOP AND MANAGE COUNTRY SPECIFIC PAYROLL KNOWLEDGE BASE PROJECT WHICH CONTAINS PAYROLL DATA FOR OVER 70 COUNTRIES RESULTING IN INCREASED RESPONSE TIME SAVINGS AND ISSUE RESOLUTION.

• COLLABORATE CROSS-DEPARTMENTALLY TO AUTOMATE THE GLOBAL PARTNER VETTING PROCESS WHICH RESULTS IN INCREASED EFFICIENCIES THROUGHOUT ORGANIZATION.

2010-2011 CELERGO, LLC DEERFIELD, ILLINOIS

Regional Team Lead/Senior Client Account Manager

• Successfully managed a $2.5 Million client and strengthened the client relationship through expertise in Latin American payroll and language capabilities.

• Supervised international client account managers, provided mentoring and support with payroll and client relationship issues.

• Traveled to clients’ global and domestic locations to facilitate collaboration between the clients’ local offices with Celergo’s partner network.

2008-2010 CELERGO, LLC DEERFIELD, ILLINOIS

International Client Account Manager

• Spanish - English translation of government labor and tax documents.

• Successfully identified customer needs, motivations, and concerns resulting in outstanding customer retention.

2005-2010 the Art of Fitness, LLC Bloomingdale, Illinois

President

• Established a detailed execution plans for daily operations, business strategies, budgets, networking, and customer service.

• Developed profitable business plans to increase sales and customer satisfaction.

2004-2005 Boy Scouts of America Saint Charles, Illinois District Executive

• Provided support to top leadership in the district which consists of over 180 adult volunteers. Established and managed the districts fiscal budgets, plans, and agendas.

• Developed and led effective volunteer teams, transforming fragmented factions into a cohesive alliance of professionals producing exceptional results and adhering to strict codes of conduct.

2000-2004 Spiegel, Inc. Westmont, Illinois

Production Support Specialist

• Created trending and metrics reports for senior management.

• Provided first-level technical support to the all divisions within the Spiegel Group.

SKILLS

Microsoft Office (Excel, Word, PowerPoint, Visio), KnowledgeBase

EDUCATION

1998-2000 NORTHERN ILLINOIS UNIVERSITY DEKALB, ILLINOIS

Bachelor of Science

Major: Operations Management

Emphasis: Information Systems

OTHER

FOREIGN LANGUAGE: BILINGUAL - SPANISH

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