Customer Service High School
Resume:
Katisha Turner
Mobile, AL, 36608 United States
***************@*****.***
PROFESSIONAL EXPERIENCE
NCO Theodore, AL United States
Customer Service Rep Jul 2012 – present
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Advise customers of necessary actions and strategies for debt repayment.
Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return
merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of
sales, service, or credit contracts.
Answer customer questions regarding problems with their accounts.
Receive payments and post amounts paid to customer accounts.
Negotiate credit extensions when necessary.
RYLA Telesales Saraland, AL United States
Customer Service Rep Aug 2009 – Dec 2011
Confer with customers by telephone or in person to provide information about products or services, take or enter
orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well
as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
ABM Security Saraland, AL United States
Security Guard Aug 2008 – Aug 2009
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and
maintain security of premises.
Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of
unauthorized persons, or unusual occurrences.
Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors,
windows, and gates.
Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection.
Answer telephone calls to take messages, answer questions, and provide information during non-business hours or
when switchboard is closed.
Warn persons of rule infractions or violations, and apprehend or evict violators from premises, using force when
necessary.
EDUCATION
FAULKNER UNIVERSITY Mobile, AL United States
Completed coursework towards Business, Jan 2012
REMINGTON COLLEGE Mobile, AL United States
Pharmacy Tech, Jun 2010
BISHOP STATE JR COLLEGE Mobile, AL United States
Completed coursework towards Business, May 2009
CITRONELLE Citronelle, AL United States
High School Diploma, May 2008
101 Foreman Rd Apt C-94 Mobile,, AL,, 36608 United States 251-***-**** ***************@*****.***
ADDITIONAL SKILLS
Types 28 wpmVery enthusiastic and energeticExtremely reliable and proficientDependable and driven
101 Foreman Rd Apt C-94 Mobile,, AL,, 36608 United States 251-***-**** ***************@*****.***
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