Customer Service High School

Kimberly Gumiran

Scheduler/Dispatcher - Jay Transportation

Palatine, IL

***.*******@*****.*** - 847-***-****

Seeking a position with an established organization where I can maximize my customer service and dispatching

skills and use my expertise in these fields to improve production and enhance procedures.

WORK EXPERIENCE

Scheduler/Dispatcher

Jay Transportation - Chicago, IL - August 1995 to Present

Responsible for safe and on time arrivals, routing in a cost efficient manner.

• Operating in a call center environment in compliance with DOT standards.

• Maintains strong communication along with employee relations.

• Assists customers with questions and satisfies their concerns.

• Partners with PACE Transportation for their dispatching needs.

• Communicates with immediate supervisors.

• Resolves customer service issues through heavy phone volume.

EDUCATION

Wheeling High School - Wheeling, IL

Harper College - Palatine, IL

ADDITIONAL INFORMATION

Skills

• Proficient in Customer Service, Call Centers,

• Microsoft Word, Microsoft Excel, Microsoft Power Point,

• 65-70 WPM for Data Entry

• 13,000 Keystrokes per Minute for 10 Key.

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