Engineer Active Directory
Resume:
NORA C. URCUYO
Austin, TX
*******@*****.***
OBJECTIVE: To secure a responsible position effectively utilizing my
skills and experience, with an opportunity for advancement while
contributing to the efficiency of an organization. Seven years
experience as a Desktop Support administrator. COMPTIA A+ and
Network+ Certified. Currently working on CISSP certification and
CCNA.
SKILLS
. Microsoft W2k/2k3/XP/Win7/8 . Computer
Forensics/Data Recovery Specialist Certificate
. Windows Server 2000 through 2008 . Various Immigration
Software . TCP/IP configuration
. Desktop Support . Cat5 Cabling/termination
. Active Directory Configuration
. Ethernet/Router configurations . Mcafee Epolicy
Orchestrator (EPO) . Cisco 800 Series router
. E-discovery . Bilingual English/Spanish .
FTK Software
WORK EXPERIENCE:
04/11 - Present Identity and Access Management Analyst
Providence Health Services - Renton, WA
Performs all Specialist duties plus consistently performs the
following duties at their defined levels.
Demonstrates thorough knowledge of provisioning and fulfillment
of access requests for the primary service markets they serve.
Demonstrates basic knowledge of provisioning and fulfillment of
access requests for the secondary service markets they serve.
Is proficient in provisioning access to moderately complex
applications, including Epic, while performing multiple tasks
simultaneously, and achieves a satisfactory end result with
minimal errors .
Performs with a high degree of independence on small to moderate
projects and assignments. Has a thorough understanding of
current desktop operating systems, Active Directory, Exchange,
and file permissions. Can perform advanced levels of
troubleshooting of issues that include some degree of ambiguity.
Ability to execute scripts and queries, and utilize databases
and pivot tables throughout the course of their daily work. Has
working knowledge of Unix, remote access methodologies, Windows
administrative functions, and LDAP. Required to performs after
hours on-call duties (24/7) on a rotating basis. Participates in
training new teammates. Contributes/Drafts content to support
documentation, knowledge articles, and user guides. Provisions
Epic (EMP/SER records), performs Data Courier tasks, and
provisions Epic bolt-on access. Competently fulfills bulk
requests with little or no direct supervision. Manages all
groups in Active Directory - creating, modifying, and removing
as appropriate, with a thorough understanding of group types and
appropriate use across multiple forests/domains Provisions
Vendor Accounts and Non-Person accounts (service accounts,
workstations, etc). Assists Level 1 team members (Specialists),
providing oversight on tasks and serving as an escalation point
when necessary. Respond to high priority (Pri 1 and 2) incidents
in a timely manner, seeking thorough resolution, and
coordinating additional resources as needed.
09/08 - 04/11 Desktop Support Technician
Proliance Surgeons, Inc. - Seattle, WA
Provide on-site technical support for hardware and software to
all Proliance locations.
Provide end user desktop and networking support with other
technicians via phone, email, and in person to a user base of
approximately 1,000 medical industry employees. Deploy and
maintain desktops, laptops, PDA's, printers, peripherals, and
software located at approximately 50 Puget Sound office
locations. Respond to calls and email requests for technical,
desktop, and server support by working troubles tickets as
directed. Setup and maintain printer queues for each site;
evaluate the overall printing process Inventory control -
includes maintaining PC/printer/hardware stock and updating
database accordingly. Proactively be involved in desktop support
issues by identifying, researching and applying solutions to a
wide variety of technical issues. Work with 3rd Party vendors
and internal customers, often interfacing with management
personnel, to accomplish requested technical tasks. Troubleshoot
problems with server hardware on occasion Perform other tasks as
assigned. AD maintenance and configuration. Exchange 2003
maintenance. Mcafee EPO administration.
11/06 - 09/08 Field Network Engineer
Northwest Grocers - Tukwila, WA
Visit stores and conduct site survey
Attend / Manage circuit installation and perform functionality
tests for network services
Attend / Manage Store IP network conversion and migration from
legacy network to new Client connection. Support operations and
services moving forward. Configuring Cisco routers 800 Series.
Contact this candidate