Print Processor / Technical support

OLAF STIEBER

S**W***** Windcrest dr Phone: 262-***-****

Waukesha WI 53189 Email: ********@*****.***

HELP DESK ANALYST

Leadership Performance Results.

E DUCATION AND CERTIFICATIONS

BACHELOR OF SCIENCE IN INFORMATION AND DECISION SCIENCES (MIS) MAY 2012

UNIVERSITY OF ILLINOIS AT CHICAGO 3.33/4.0 MAJOR GPA

Computer Technology Industry Association ( CompTIA A+) Passed May 8, 2013

Computer Technology Industry Association ( CompTIA Network+) Passed October 9, 2013

P ROFESSIONAL E XPERIENCE

DIGITAL DATA CENTER, Glendale Heights, IL July 16th 2012 – January 18th 2014

Print Processor

Processed and printed over a million invoices and statements per week working with two other team

members, managing 10 industrial high speed printers.

Communicated with clients, various departments, upper management and my team in person and over the

phone in order to resolve document issues.

Performed quality control before, during, and after printing (or electronically sending invoices) in order to

prevent customers from receiving defective invoices/statements.

Used Remote Desktop Connection and PC Anywhere to remote into various servers to use different programs /

services. Manipulated IP addresses of printers in order to manage printing.

Quickly learned new software to help process files including, SQL Management Studio, Microsoft (Access,

Outlook, Excel, Word), Sybase Powerbuilder.

Resolved hardware and software (print spooler, print que, drivers) issues with printers.

Installed necessary software on employee computers including Windows OS, updates, antivirus software and

resolved issues with applications, bugs, viruses, malware.

Created and updated processing documentation for new and old clients.

ADVENTIST LA GRANGE MEMORIAL HOSPITAL, La Grange, IL February 2004 – December 12th 2012

Radiology Service Assistant/ Patient Transporter

Transported on average 12-15 patients from per day to various imaging departments. Conveyed critical

information regarding patient’s status to appropriate personnel.

Put the patient’s family members at ease by talking them through the transfer and radiologic imaging process.

Communicated over the phone and in person with dispatchers, nurses, hospital staff and various departments

in order to coordinate patient transfers.

Built positive relationships with patients, family members, physicians and other medical professionals.

Managed storage and distribution of images to radiologists, hospital physicians, specialists and clinics.

Provided orientation and training of 2-3 new employees per year to work routines and environment.

INTERNSHIP EXPERIENCE

WWW.DAILYIDTIP.COM January-May 2012

(Denis G. Kelly) Author of The Official Identity Theft Prevention Handbook

Worked with client and developed an Identity Theft Prevent ion Tip website using WordPress.

Managed a virtual team of 5 members.

SKILLS

PROFICIENT IN: MICROSOFT ( WINDOWS 7, VISTA, XP, WORD, EXCEL, POWERPOINT, PROJECT, OUTLOOK, EXCEL )

WORKING KNOWLEDGE: SQL MANAGEMENT STUDIO 2008 R2 AND SYBASE POWERBUILDER

LANGUAGES: FLUENT IN POLISH

REFERENCES AVAILABLE UPON REQUEST

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