Customer Service Medical

Anthony M. Morman

**** *. ********* *** *******, IL 60620 Phone: 312-***-**** Email: **********@*****.***

Customer Service…Computer IT…Media Production

PROFESSIONAL SUMMARY

6yrs Customer service 2yrs Order writing

3yrs Training/Teaching 1yr Clerical Administration

3yrs Ordering & organizing 1yr Advertisement planning

inventory 4yrs Computer building/rebuilding

5yrs Computer Repair

EXPERIENCE

AMSquare Chicago, IL

Computer Repair/Building Feb/2007-Present

Install and replace computer hardware

Build custom PC’s and laptops

Trouble shoot software and hardware problems

Provided exceptional customer service while identifying, and defining solutions for customers on individual

basis

Build repertoire with clientele

Pace Systems Chicago, IL

Assigned Location: The University of Chicago Hospital

Field Services: Contractor January/2014-March/2014

• Install and replace computer hardware.

• Trouble shoot software and hardware problems.

• Run hourly reporting and input in daily tracking excel doc.

• Provided exceptional customer service while identifying, and defining solutions for students on individual

basis

• Respond to assigned tickets

Pace Systems Chicago, IL

Assigned Location: The University of Chicago Hospital

Help Desk Associate: Contractor October/2013-January/2014

• Escalating unresolved problems to expedite resolution

• Activating and unlocking user accounts

• Handling incoming customer calls

• Gathering information about the customer's problem

• Creating a ticket for all customer inquiries

• Performing troubleshooting and problem resolution

• Communicating resolution to customer

• Performing problem resolution follow-up

Depaul University Chicago, IL

Computer Lab Technician August/2012-November/2013

• Install and replace computer hardware.

• Trouble shoot software and hardware problems.

• Run hourly reporting and input in daily tracking excel doc.

• Provided exceptional customer service while identifying, and defining solutions for students on individual

basis

Holy Angels Boys and Girls Club Chicago, IL

Instructor of Media Production Oct/2008-Oct/2011

Instructed students to create, shoot and edit their own movies

Developed lesson plans and assigned daily projects to utilize the skills learned

Provided weekly written progress reports and exhibits to display students work

Bi-weekly meetings with parents to discuss the students’ progress

T. Pittman Enterprises Chicago, IL

Graphic Designer for Printed Media Feb/2009-Oct/2009

• Processed special orders and created price quotes

• Handled inventory

• Consistently engage customers by actively listening and determining the customer needs

• Designed invitations, obituaries and flyers

• Managed phones

• Packaged prints for delivery

Advocate Illinois Masonic Medical Center Chicago, IL

Patient Transport July/2006-Nov/2008

Assisted medical staff with transporting patients to required areas

Delivered medical equipment and specimens

Assisted patients by directing them to correct areas of hospital and completing necessary forms

EDUCATION Richard J. Daley Chicago, IL

A.A.S Networking Systems and Technology December/2014

DePaul University Chicago, IL

B.S. Digital Cinema June/2015

Minor: Classical Studies

CERTIFICATIONS Media Production Educator Chicago, IL

& LICENSES August/ 2009

TECHNICAL SKILLS

Software: MS Office 2013 Word, Excel, PowerPoint, Access, Active Directory, Adobe After Effects, Photoshop,

Illustrator, Premiere, Final Cut, Cinema 4D, Maya, Real Flow 5

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